Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Ketsia Ikirezi

Newark,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cardinal Health
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Car Salesman

P&C Auto Sales
05.2021 - 05.2022
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Customer Service Representative

Home Depot
01.2020 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service and Cashier

Popeyes
05.2019 - 12.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Bachelor of Arts - Data Analyst

University of North Texas
Denton, TX
12.2024

Skills

  • Recordkeeping Strengths
  • Business Development Understanding
  • Schedule Mastery
  • Staff Training
  • microsoft office
  • scheduling and calendar management
  • communication
  • Database creation and management
  • Calendaring
  • Customer Service
  • Call Center Operations

Timeline

Customer Service Representative

Cardinal Health
05.2022 - Current

Car Salesman

P&C Auto Sales
05.2021 - 05.2022

Customer Service Representative

Home Depot
01.2020 - 06.2021

Customer Service and Cashier

Popeyes
05.2019 - 12.2020

Bachelor of Arts - Data Analyst

University of North Texas

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Ketsia Ikirezi