Summary
Overview
Work History
Education
Skills
References
Timeline
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Keva Cooper

Summary

Motivated professional with a proven track record in delivering impactful employee development, team effectiveness, and leadership development initiatives across all organizational levels. Possesses critical thinking skills and a positive mindset to overcome challenges while promoting a strong work ethic and assertive communication.

Overview

10
10
years of professional experience

Work History

WORKFORCE STAFFING ASSOCIATE

Amazon
01.2024 - Current
  • Assist with sourcing candidates through various channels, including job fairs, online job boards, and community events
  • Schedule and coordinate interviews, including phone screenings and in-person interviews, while ensuring a positive candidate experience
  • Guide new hires through the onboarding process, including the completion of necessary paperwork, background checks, and drug screenings
  • Maintain accurate records of candidate information and status updates within the applicant tracking system
  • Provide timely updates to candidates regarding their application status
  • Assist in planning and executing hiring events, including logistics coordination, setup, and candidate flow management
  • Ensure all staffing activities complied with Amazon's policies and legal regulations.

CUSTOMER SERVICE REPRESENTATIVE

The Bath Planet of Arkansas
Remote
02.2021 - 04.2024
  • Responded promptly to customer inquiries and concerns via phone, emails, or chat
  • Resolved customer issues and complaints effectively and efficiently
  • Identified customer needs to ensure the customer is provided complete and accurate information
  • Address customer inquiries and concerns promptly and accurately
  • Followed company guidelines and procedures for communications with minimal supervision.

CUSTOMER SERVICE REPRESENTATIVE

Ally
01.2018 - 01.2021
  • Handled inbound and outbound calls with customers to determine the reason for payment delinquency and negotiate payment commitment
  • Confirmed and negotiated payment arrangements, researched any discrepancies
  • Mentored team members to ensure their understanding of work-related duties and provided detailed assistance with work related functions as needed
  • Worked closely with clients to understand the reason for delinquency and current financial situation to gain commitments for past due payments
  • Offered suitable alternatives in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency
  • Documented accounts accurately clearly and concise noting reason for hardship and potential risk repossession loss.

CASHIER

Kroger
02.2015 - 04.2018
  • Received payment by cash, credit cards, vouchers, or automatic debits
  • Interacted with customers daily, building strong customer base through providing personalized product guidance, resolving issues, and following on purchases
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Trained new employees in customer service area about the culture of the company, processes and closing and opening routines for store operations.

Education

ASSOCIATE DEGREE - CHILD DEVELOPMENT

Shorter College
North Little Rock, AR
01.2021

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Outlook
  • CRM
  • HIPAA
  • Analytical
  • Decision-making
  • Problem-solving
  • Interpersonal
  • Teamwork
  • Customer service
  • Scheduling
  • Data entry
  • Conflict management
  • Time management
  • Multitasking
  • Order taking
  • Billing
  • Payments
  • Background Checks
  • Recruitment expertise
  • Candidate Screening
  • Recruitment
  • Staff Scheduling

References

Stacy Brim, Amazon, stacybrim32@yahoo.com, 7736806020

Timeline

WORKFORCE STAFFING ASSOCIATE

Amazon
01.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

The Bath Planet of Arkansas
02.2021 - 04.2024

CUSTOMER SERVICE REPRESENTATIVE

Ally
01.2018 - 01.2021

CASHIER

Kroger
02.2015 - 04.2018

ASSOCIATE DEGREE - CHILD DEVELOPMENT

Shorter College

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