Kevauna Johnson-Ruffin
Parkville,MD
Summary
Dedicated Cashier Team Lead with a proven track record in enhancing customer satisfaction and streamlining operations. Strong cash handling and team collaboration skills contribute to efficient transaction processing and improved service quality.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
The Lube Center
10.2023 - Current
- Supervised cashier team, ensuring efficient transaction processing and customer service excellence.
- Trained new staff on cash handling procedures and point-of-sale systems for optimal performance.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Implemented process improvements that reduced checkout wait times and enhanced customer satisfaction.
Customer Service Representative
Saiontz & Kirk
11.2022 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Collaborated with team members to streamline processes and improve response times.
- Documented customer interactions accurately in CRM software for future reference.
EVS Floor Technician
University of Maryland, Baltimore
10.2022 - 02.2023
- Conducted thorough cleaning and sanitization of patient rooms, ensuring compliance with health regulations.
- Trained new staff on proper cleaning techniques and safety measures to enhance overall team effectiveness.
- Monitored cleanliness levels and reported maintenance issues promptly to ensure a safe environment for patients and staff.
Education
High School Diploma -
Woodlawn High School
Gwynn Oak, MDSkills
- Customer service
- Effective team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
The Lube Center
10.2023 - Current
Customer Service Representative
Saiontz & Kirk
11.2022 - 05.2023
EVS Floor Technician
University of Maryland, Baltimore
10.2022 - 02.2023
High School Diploma -
Woodlawn High School