Kevelyn Rives
Naples,FL
Summary
Proven Shift Lead at Jeremiah's Italian Ice, adept in team building and sales proficiency, enhanced store operations by mentoring staff and optimizing customer satisfaction. Demonstrated reliability through meticulous cash handling and problem resolution, contributing to service excellence. Skilled in multitasking and scheduling, driving performance beyond expectations. In my current position, I assume leadership roles. Although I lead shifts, I also handle several manager responsibilities. I manage the preparation and packaging of catering orders on the day of the event. I take the initiative to complete tasks ahead of schedule. I am also trustworthy and on time.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Jeremiah's Italian Ice
04.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Golden Gate High School
Naples, FL05-2025
Skills
- Customer service focus
- Guest service
- Sales proficiency
- Shift leadership
- Team building
- Multitasking
- Reliability
- Scheduling expertise
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Jeremiah's Italian Ice
04.2023 - Current
- ServSafe Food Handler's Certification
High School Diploma -
Golden Gate High School
Similar Profiles
Joseph RousheyJoseph Roushey
Cashier and Server at Jeremiah's Italian IceCashier and Server at Jeremiah's Italian Ice
Alicia HerreraAlicia Herrera
Shift Leader at Jeremiah's Italian IceShift Leader at Jeremiah's Italian Ice
Starlyn BrewsterStarlyn Brewster
Server at Jeremiah's Italian IceServer at Jeremiah's Italian Ice