Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Keven G. Alonso

Queens

Summary

Reliable and efficient Shift Lead with experience in fast-paced food service environments. Skilled in preparing mixes, maintaining cleanliness standards, and operating and cleaning machines while ensuring food safety with a valid Food Handler's certification. Proven ability to lead by example, support team performance, and uphold company policies during busy shifts.
Experienced Porter with a strong focus on cleanliness, organization, and facility upkeep. Adept at floor care, trash removal, restroom sanitizing, and maintaining a clean and safe environment for staff and customers. Known for working independently, staying on task, and consistently exceeding cleanliness and safety expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Soft Swerve LIC
03.2025 - Current
  • Monitored team performance, providing feedback to improve service delivery.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Trained new staff on operational procedures and customer service excellence.
  • Supervised daily operations, ensuring adherence to safety protocols and company standards.
  • Back of House tasks such as making mix and cleaning equipment

Porter

Canal Street Market
06.2022 - 03.2025
  • Maintained cleanliness of public areas, ensuring a welcoming environment for visitors.
  • Communicated effectively with team members to streamline operations and resolve issues promptly.
  • Adapted quickly to changing demands, demonstrating flexibility in high-pressure situations.
  • Communicated with coworkers and managers about completed duties.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.

Education

GED -

G.E.D Testing Service
Online
09-2025

Skills

  • Positive attitude
  • Team supervision
  • Staff training and development
  • Client service
  • Customer service focus
  • Team motivation
  • Strong work ethic
  • Building maintenance
  • Initiative and Self-motivation
  • Performance improvement
  • Floor maintenance
  • Adaptable and flexible

Certification

New York City Department of Health and Mental Hygiene- Qualifying Certificate in Food Protections

Languages

English
Full Professional
Spanish
Full Professional
Italian
Limited Working

Timeline

Shift Lead

Soft Swerve LIC
03.2025 - Current

Porter

Canal Street Market
06.2022 - 03.2025

GED -

G.E.D Testing Service

Similar Profiles

CREATE PROFILE