Kevia Aparicio
Lowell,MA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
12
12
years of professional experience
Work History
Night Auditor
Element Hotel
North Chelmsford, 01824
12.2022 - Current
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Front Desk Receptionist
Chateau Merrimack & Resort
Tyngsboro, Massachusetts
05.2023 - 10.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Housekeeper
Dimond Shine
Boston, MA
05.2021 - 02.2023
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Cashier
Wegmans Supermarket
Burlington, MA
11.2020 - 05.2021
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Customer Service Specialist
UPS Customer Center
Chelmsford, MA
09.2016 - 11.2020
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Dining Room Manager
Applebee's Grill + Bar
North Chelmsford, MA
03.2013 - 06.2015
- Scheduled front of house staff to open, close and work dining room floor daily.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
Education
High School Diploma -
Mckinley Technical
Boston, MA05.2006
Skills
- Multitasking and Organization
- Guest Services
- Tracking expenses
- Teamwork and Collaboration
- Balancing accounts
Languages
English
Full Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Chateau Merrimack & Resort
05.2023 - 10.2024
Night Auditor
Element Hotel
12.2022 - Current
Housekeeper
Dimond Shine
05.2021 - 02.2023
Cashier
Wegmans Supermarket
11.2020 - 05.2021
Customer Service Specialist
UPS Customer Center
09.2016 - 11.2020
Dining Room Manager
Applebee's Grill + Bar
03.2013 - 06.2015
High School Diploma -
Mckinley Technical
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