KEVIN ALEXIS ARMAS
Ralphs Grocery
Ontario,USA
1
Language
1
Certification
12
years of professional experience
Full-time GSA Cashier and Cook with experience across front-of-house service and high-volume kitchen prep in a fast-paced restaurant setting. Handles cashiering, upselling, phone orders, and order accuracy while also operating grills, fryers, and griddles to keep meals moving on time. Supports clean, safe, and stocked work areas while following food handling and public health standards.
Work History
General Merchandise Clerk
3 Years 5 Months- Assisted customers with inquiries and provided product recommendations for enhanced shopping experience.
- Organized merchandise displays to optimize visibility and drive sales in high-traffic areas.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with team members to maintain cleanliness and organization of store environment.
- Trained new staff on operational procedures, safety protocols, and customer service standards.
- Implemented process improvements that increased efficiency in stock replenishment operations.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Trained new employees on store policies, procedures, and best practices for optimal job performance.
- Fostered a positive work atmosphere by actively contributing ideas for improvement during staff meetings.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Demonstrated excellent communication skills while working closely with supervisors for a better understanding of daily goals and priorities.
- Boosted overall efficiency through cross-training in various roles such as cashier, stocker, or customer service representative when needed.
- Participated in regular store audits, ensuring compliance with safety regulations and company standards.
- Maintained a clean and organized store environment, ensuring a positive shopping experience for customers.
Full-time GSA Cashier and Cook
7 Years 9 Months- Cashier
- Provided great customer service, actively enforcing manager's critiques.
- Specialized in perfecting job requirements, including "upselling" and getting all orders right the first time.
- Cleaned and stocked restaurant during morning and night shifts to ensure optimal service readiness.
- Handled telephone orders and communicated effectively with customers to enhance service experience.
- Demonstrated reliability and efficiency in meeting time and job requirements consistently.
- Conducted outside marketing efforts to promote the restaurant.
- Handled money and all other personal documents responsibly.
- Cook
- Performed routine food service activities in accordance with San Bernardino County Public Health.
- Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles.
- Maintain sanitization, health, and safety standards in work areas by cleaning, stocking and restocking work stations and display cases.
- Cooked the exact number of items ordered by each customer, working on several different orders simultaneously to ensure each customer received their order in a timely manner.
- Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Assisted Management with inventory control and stock ordering.
- Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of all food products.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
Education
Bachelor of Arts - Psychology, Gender and Sexuality Studies
- A-average student.
- Minor in Gender and Sexuality Studies.
- GPA: above 3.5 GPA
Skills
Shift scheduling
Inventory control
Cash reconciliation
Food safety compliance
POS systems
Team training
Performance coaching
Customer issue resolution
Opening & closing procedures
Labor cost control
Employee onboarding
Workforce planning
Certification
Renewed Food handlers certification Jan 2021
Languages
Spanish
Native or Bilingual
Timeline
General Merchandise Clerk
Ralphs Grocery
03.2023 - CurrentRead More
Full-time GSA Cashier and Cook
YOSHINOYA BEEF BOWL
01.2015 - 10.2022Read More
CALIFORNIA STATE UNIVERSITY OF SAN BERNARDINO
Bachelor of Arts from Psychology, Gender and Sexuality Studies
Read More