Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Armenta Betanzos

Los Angeles,CA

Summary

Customer-focused individual with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. I bring comprehensive experience maintaining customer satisfaction and contributing to company success.

Overview

3
3
years of professional experience

Work History

At Your Service Representative

Macy's
Los Angeles, CA
10.2022 - 09.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.

Package Handler

FedEx:Ground
Vernon , CA
08.2021 - 04.2022
  • Assisted in loading delivery trucks with prepared packages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Education

Associate of Arts - Communication Studies

Los Angeles Trade Technical College
Los Angeles, CA
10-2025

High School Diploma -

Orthopaedic Hospital Medical Magnet High School
300 W 23rd St, Los Angeles CA 90007
06.2018

Skills

  • Willing to Learn
  • Loading and Unloading
  • Attention to Detail
  • Package Loading
  • Team Collaboration
  • Critical Thinking
  • Physical Strength and Stamina
  • Problem Solving
  • Decision Making
  • Relationship Building
  • Microsoft Office
  • Inventory Tracking
  • Adaptable to Changing Needs
  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Cash Handling
  • Flexible Schedule
  • Excellent Written and Verbal Communication
  • Product Knowledge
  • Stocking and Receiving
  • Building Customer Loyalty
  • Inventory Management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

At Your Service Representative

Macy's
10.2022 - 09.2024

Package Handler

FedEx:Ground
08.2021 - 04.2022

Associate of Arts - Communication Studies

Los Angeles Trade Technical College

High School Diploma -

Orthopaedic Hospital Medical Magnet High School

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Kevin Armenta Betanzos