Kevin Arocha
Hialeah,FL
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer service and time management. Expert in fostering customer loyalty and streamlining operations, demonstrated by enhancing shopping experiences and optimizing warehouse efficiency. Skilled in teamwork and problem-solving, ready to bring both hard and soft skills to new challenges.
Overview
3
3
years of professional experience
Work History
Sales Associate
Home Depot
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Warehouse Worker
Ralpha Health
05.2021 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Miami Dade College
Miami, FLSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Home Depot
09.2023 - Current
Warehouse Worker
Ralpha Health
05.2021 - 07.2022
Miami Dade College
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