Kevin Austin
Abilene,TX
Summary
Experienced in managing operational tasks and providing leadership support during organizational changes, effectively resolving conflicts by applying company policies. Developed and implemented strategies to enhance customer satisfaction, resulting in improved service delivery. Created comprehensive monthly reports for senior management that summarized key performance metrics, ensuring compliance with industry standards. Demonstrated strong team leadership by supervising staff and conducting ongoing training to maintain high levels of service quality.
Overview
8
8
years of professional experience
Work History
Walmart Manager
Walmart
Abilene, Texas
03.2022 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Store Manager
Hibbett Sporting Goods
Abilene, TX
02.2020 - 05.2022
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Manager's Assistant
Papa Murphy's
Abilene, TX
01.2017 - 02.2020
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Software Development - IT Network Security
Walmart Certification Program
Abilene, TX11-2025
Associate in Business Management - Business Management
Cisco Community College
Abilene, TX05-2021
Skills
- Network security
- Software development
- Data analysis
- Customer service
- Project management
- Team leadership
- Conflict resolution
- Staff management
- Operations management
- Work prioritization
- Sales management
- Project planning
Timeline
Walmart Manager
Walmart
03.2022 - Current
Assistant Store Manager
Hibbett Sporting Goods
02.2020 - 05.2022
Manager's Assistant
Papa Murphy's
01.2017 - 02.2020
Software Development - IT Network Security
Walmart Certification Program
Associate in Business Management - Business Management
Cisco Community College