Kevin Barnett
Stayton,Oregon
Summary
Dedicated professional with expertise in customer relationship management and performance coaching. Proven track record of resolving customer inquiries while consistently meeting sales targets. Enhanced team productivity through targeted training and mentoring initiatives.
Overview
1
1
Certification
38
38
years of professional experience
Work History
District Manager
Ecolab Food Retail
Greensboro, North Carolina
06.2009 - Current
- Managed district operations to ensure compliance with company standards.
- Developed strategic plans that increased sales and enhanced operational efficiency across multiple locations.
- Developed strategic plans to improve operational efficiency across multiple locations.
- Coordinated with sales teams to align marketing initiatives with client needs.
- Facilitated regular meetings to align team objectives and share actionable best practices.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Identified opportunities for process improvement across multiple locations within the district.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members on best practices for sales and customer service, enhancing their skills and performance.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Sr. Territory Rep
Kay Chemical (Ecolab)
Greensboro, North Carolina
06.2004 - Current
- Managed territory accounts to ensure customer satisfaction and retention.
- Monitored inventory levels and coordinated product orders for timely delivery.
- Established long-term relationships with key accounts by providing exceptional customer service.
- Built and maintained strong, long-lasting customer relationships to enhance client retention.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Collaborated with clients to develop tailored cleaning and sanitation programs.
- Provided training and support to clients on product usage, installation, and maintenance.
- Trained staff on proper use of cleaning products and safety protocols.
- Provided technical support for product applications and troubleshooting issues.
- Resolved customer complaints promptly and professionally.
- Expedited customer problems and complaints to successful resolution.
- Responded to customer inquiries and resolved issues promptly to maintain high levels of customer trust.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
- Met and exceeded quarterly and annual sales targets consistently.
- Met annual sales target to drive company revenue growth.
- Coached and trained peers on selling strategies and product features.
- Developed strong relationships with key stakeholders in assigned regions.
- Conducted regular site visits to assess chemical usage and compliance.
- Monitored competitor activity in the area and reported findings to management team.
- Participated in regular meetings with other Territory Representatives to discuss best practices or share ideas.
- Assisted management in developing budget plans for assigned territories based on projected sales goals.
- Identified and recruited qualified candidates for open positions within assigned territories.
Store Manager
Mac Sports
McMinnville, Oregon
07.1988 - 07.2001
- Managed daily store operations to ensure smooth functionality.
- Oversaw inventory management and stock replenishment processes.
- Trained and mentored staff on customer service techniques.
- Coordinated staff scheduling to meet customer demand effectively.
- Created weekly work schedules for store personnel.
- Developed and maintained relationships with vendors for product sourcing.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented visual merchandising strategies to enhance product displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Planned special promotions or discounts based on market trends.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Identified opportunities for cost savings through waste reduction initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
Some College (No Degree) - Business Administration and Management
Oregon State University
Corvallis, ORSkills
- Sales management
- Customer relationship management
- Strategic planning
- Inventory management
- Market analysis
- Team development
Certification
- CP-FS (NEHA) current through July 2028
Timeline
District Manager
Ecolab Food Retail
06.2009 - Current
Sr. Territory Rep
Kay Chemical (Ecolab)
06.2004 - Current
Store Manager
Mac Sports
07.1988 - 07.2001
Some College (No Degree) - Business Administration and Management
Oregon State University