Proven in enhancing brand awareness and customer engagement, I excelled at Ralph Lauren by implementing effective communication and sales expertise. My ability to build customer relationships and my multilingual skills contributed to a significant improvement in customer loyalty. Demonstrating leadership in high-pressure environments, I consistently delivered exceptional service, driving brand success.
Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
Anticipated customer needs, providing them with excellent customer service while upholding brand standards.
Guided customers through the process of finding their ideal sizes and styles.
Carefully operated the POS system transactions including credit, cash, exchanges and returns to ensure accurate and smooth cash flow.
Supported the opening and closing of each shift
demonstrating leadership and punctuality.
Proactively stayed informed about the store’s latest sales offerings and signed customers up for loyalty programs.