Kevin Becenti
Customer Service And Administrative Specialist
Santa Fe,NM
Summary
Dedicated Customer Experience Professional with over a decade of experience in customer service and arts administration. Skilled in providing exceptional guest interactions, maintaining safety protocols, and enhancing visitor experiences in diverse cultural and entertainment settings. Proven ability to communicate effectively, solve problems, and adapt quickly to meet guest needs. Passionate about creating welcoming environments and dedicated to ensuring high standards of service.
Overview
17
17
years of professional experience
Work History
Office Manager/Administrative Assistant
Level, LLC.
Santa Fe, NM
7 2022 - Current
- Managed appointments, email, and phone communications, maintaining a structured calendar for the CEO, COO, and Art Handlers.
- Developed and maintained major contracts with the New Mexico State Arts Department, International Folk Art Market, and Santa Fe Indian Market, including handling artwork for judging and live auctions.
- Coordinated the shipping and logistics of artwork bought and sold during auctions, ensuring the timely and safe transportation of valuable pieces.
- Assisted with communications strategy, including social media campaigns and email outreach.
- Processed invoices, maintained electronic and paper filing systems, and managed client relationships.
- Supervised office organization and cleanliness, ran errands, and provided administrative support as needed.
Guest Services Team Member
Target
Charlottesville, VA
11.2024 - 05.2026
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Managed payment processing and billing inquiries, ensuring accurate charges and prompt resolution of discrepancies.
- Trained new team members on company procedures and best practices for delivering outstanding guest experiences.
Visitor Service Team Member
Meow Wolf
12.2021 - 09.2024
- Greeted and guided visitors, selling admission tickets, checking advance purchases, and offering information about the exhibition and events.
- Monitored crowds, maintained safety protocols, and responded to emergencies.
- Assisted with exhibit maintenance, crowd control, and special event coordination, including 21+ concerts and shows.
- Provided cross-functional support, including assisting in the gift shop and bar area.
Customer Service Representative
New Mexico Museum of Art
08.2015 - 07.2022
- Provided clerical, cashiering, and customer support within the museum division, ensuring professional service
- Maintained up-to-date school and tour schedules, generated revenue through admissions, and managed front desk operations.
COVID-19 Contact Tracer
New Mexico Department of Health
10.2020 - 02.2021
- Conducted outreach calls to newly diagnosed patients and individuals potentially exposed to COVID-19, following established protocols to collect relevant information for contact tracing.
- Utilized Salesforce to document and manage patient information, ensuring data accuracy and confidentiality while tracking contact information and follow-up actions.
- Educated contacts on health guidelines and protocols to mitigate the spread of the virus, providing clear and compassionate communication.
- Collaborated with health department officials to report trends and identify potential outbreaks in the community, contributing to public health initiatives.
Night Janitor - Lead
Sparkle Maintenance, Inc.
10.2020 - 02.2021
- Supervised custodial staff and managed cleaning operations in compliance with regulatory requirements
- Trained staff on janitorial methods and procedures, ensuring efficient cleaning operations.
Security Guard
New Mexico History Museum
04.2008 - 05.2011
- Enforced museum regulations and provided security services, ensuring the safety of staff and guests
- Conducted basic guided tours and maintained audio-visual equipment.
Canteen Associate
Santa Fe Indian School
09.2001 - 05.2002
- Delivered positive customer service experiences, managed inventory, and assisted with special events.
Education
College Certificate in Business -
Institute of American Indian Arts
Santa Fe, NMHigh School Diploma - undefined
Santa Fe Indian School
Santa Fe, NMSkills
Office Management (3 years)
Inventory Management (3 years)
Administrative Support (10 years)
Microsoft Office (10 years)
Customer Service Provision (10 years)
Critical Thinking (10 years)
Active Listening (10 years)
Communication (written and verbal) (10 years)
Problem Solving (10 years)
Cashiering (10 years)
Salesforce (1 year)
Microsoft Office (3 years)
Inventory Management (3 years)
Volunteer Experience
Casa Rael Health Care Center, 2004, 2007, Assisted in planning and implementing art and physical movement outings for residents, ensuring patient safety.
References
Available upon request.
Quote
To know life in every breath
Zwick, 2003
Groups|Affiliations
- Community Based Education Modeling (CBEM), 08/01/05, 05/31/06, Participated in environmental and water management programs utilizing GIS skills in local New Mexican Pueblo communities.
- Kiwanis Club - Key Club, 08/01/02, 05/31/06, Engaged in fundraising and community service projects.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Diné
Full Professional
Spanish
Limited Working
Japanese
Elementary
Portuguese
Limited Working
Interests
Arts
Culture
Photography
Sketching
Painting
Travel
Hobbies
I am a passionate photographer who enjoys sketching and is eager to enhance my painting skills. I have a strong affinity for collecting comics and trading cards, particularly those related to Marvel, anime, manga, and fantasy literature. Additionally, I am interested in travel, as well as arts and culture, which inspire my creative pursuits.
Timeline
Guest Services Team Member
Target
11.2024 - 05.2026
Visitor Service Team Member
Meow Wolf
12.2021 - 09.2024
COVID-19 Contact Tracer
New Mexico Department of Health
10.2020 - 02.2021
Night Janitor - Lead
Sparkle Maintenance, Inc.
10.2020 - 02.2021
Customer Service Representative
New Mexico Museum of Art
08.2015 - 07.2022
Security Guard
New Mexico History Museum
04.2008 - 05.2011
Canteen Associate
Santa Fe Indian School
09.2001 - 05.2002
College Certificate in Business -
Institute of American Indian Arts
High School Diploma - undefined
Santa Fe Indian School
Office Manager/Administrative Assistant
Level, LLC.
7 2022 - Current