Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Groups|Affiliations
Work Availability
Languages
Interests
Hobbies
Timeline

Kevin Becenti

Customer Service And Administrative Specialist
Barboursville,VA
Life in every breath.
Zwick, 2003

Summary

An adept and resourceful customer service, administrative professional seeking a position in a challenging environment utilizing my organizational, written and verbal communication skills.

Overview

23
23
years of professional experience

Work History

Office Manager/Administrative Assistant

Level, LLC.
7 2022 - 9 2024
  • Managed appointments, email, and phone communications, maintaining a structured calendar for the CEO, COO, and Art Handlers.
  • Developed and maintained major contracts with the New Mexico State Arts Department, International Folk Art Market, and Santa Fe Indian Market, including handling artwork for judging and live auctions.
  • Coordinated the shipping and logistics of artwork bought and sold during auctions, ensuring the timely and safe transportation of valuable pieces.
  • Assisted with communications strategy, including social media campaigns and email outreach.
  • Processed invoices, maintained electronic and paper filing systems, and managed client relationships.
  • Supervised office organization and cleanliness, ran errands, and provided administrative support as needed.

Visitor Service Team Member

Meow Wolf
12.2021 - 09.2024
  • Greeted and guided visitors, selling admission tickets, checking advance purchases, and offering information about the exhibition and events.
  • Monitored crowds, maintained safety protocols, and responded to emergencies.
  • Assisted with exhibit maintenance, crowd control, and special event coordination, including 21+ concerts and shows.
  • Provided cross-functional support, including assisting in the gift shop and bar area.

Customer Service Representative

New Mexico Museum of Art
08.2015 - 07.2022
  • Provided clerical, cashiering, and customer support within the museum division, ensuring professional service
  • Maintained up-to-date school and tour schedules, generated revenue through admissions, and managed front desk operations.

COVID-19 Contact Tracer

New Mexico Department of Health
10.2020 - 02.2021
  • Conducted outreach calls to newly diagnosed patients and individuals potentially exposed to COVID-19, following established protocols to collect relevant information for contact tracing.
  • Utilized Salesforce to document and manage patient information, ensuring data accuracy and confidentiality while tracking contact information and follow-up actions.
  • Educated contacts on health guidelines and protocols to mitigate the spread of the virus, providing clear and compassionate communication.
  • Collaborated with health department officials to report trends and identify potential outbreaks in the community, contributing to public health initiatives.

Night Janitor - Lead

Sparkle Maintenance, Inc.
10.2020 - 02.2021
  • Supervised custodial staff and managed cleaning operations in compliance with regulatory requirements
  • Trained staff on janitorial methods and procedures, ensuring efficient cleaning operations.

Security Guard

New Mexico History Museum
04.2008 - 05.2011
  • Enforced museum regulations and provided security services, ensuring the safety of staff and guests
  • Conducted basic guided tours and maintained audio-visual equipment.

Canteen Associate

Santa Fe Indian School
09.2001 - 05.2002
  • Delivered positive customer service experiences, managed inventory, and assisted with special events.

Education

College Certificate in Business -

Institute of American Indian Arts, Santa Fe, NM
Status: In Progress

High School Diploma - undefined

Santa Fe Indian School, Santa Fe, NM
Status: November 2006

Skills

Office Management (3 years)

Volunteer Experience

Casa Rael Health Care Center, 2004, 2007, Assisted in planning and implementing art and physical movement outings for residents, ensuring patient safety.

References

Available upon request.

Groups|Affiliations

  • Community Based Education Modeling (CBEM), 08/01/05, 05/31/06, Participated in environmental and water management programs utilizing GIS skills in local New Mexican Pueblo communities.
  • Kiwanis Club - Key Club, 08/01/02, 05/31/06, Engaged in fundraising and community service projects.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Diné
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Portuguese
Limited Working

Interests

Arts

Culture

Photography

Sketching

Painting

Travel

Hobbies

I am a passionate photographer who enjoys sketching and is eager to enhance my painting skills. I have a strong affinity for collecting comics and trading cards, particularly those related to Marvel, anime, manga, and fantasy literature. Additionally, I am interested in travel, as well as the arts and culture, which inspire my creative pursuits.

Timeline

Visitor Service Team Member - Meow Wolf
12.2021 - 09.2024
COVID-19 Contact Tracer - New Mexico Department of Health
10.2020 - 02.2021
Night Janitor - Lead - Sparkle Maintenance, Inc.
10.2020 - 02.2021
Customer Service Representative - New Mexico Museum of Art
08.2015 - 07.2022
Security Guard - New Mexico History Museum
04.2008 - 05.2011
Canteen Associate - Santa Fe Indian School
09.2001 - 05.2002
Office Manager/Administrative Assistant - Level, LLC.
7 2022 - 9 2024
Institute of American Indian Arts - College Certificate in Business,
Santa Fe Indian School - High School Diploma,

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Kevin BecentiCustomer Service And Administrative Specialist