Kevin Bell
Bakersfield,CA
Summary
Inside Sales/ Customer service Representative focused on providing outstanding customer service and selling the correct products that resolve the customer's issue at hand. Also building loyalty and long-term relationships with customers by providing accurate product knowledge that suits the customer's needs. Skilled in the company's computer to process orders and search for parts as needed. Assisting customers via in person, via email or phone. Cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
6
6
years of post-secondary education
19
19
years of professional experience
Work History
Inside Sales Representative
Motion Industries
Bakersfield, California
06.2012 - Current
- Managed customer accounts, fostering relationships with key personnel to enhance service delivery.
- Processed orders and communicated estimated delivery timelines to keep customers informed.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries promptly and professionally, ensuring high levels of customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Delivered superior customer support to improve account retention rate.
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with team members to solve problems and give customers recommendations.
Customer Service Representative
Medtronic Diabetes
Northridge, California
09.2007 - 09.2011
- Resolved customer complaints through effective communication and empathy.
- Assisted customers with product inquiries and order placements.
- Educated clients on diabetes management and product usage.
Education
MBA -
University of Phoenix
Bakersfield , CA 02.2002 - 02.2004
Bachelor of Science - Industrial Technology
California Polytechnic State University
San Luis Obispo, CA 09.1991 - 06.1995
Skills
- Customer relationship management
- Account management
- Product knowledge
- Order processing
- Company software usage
Timken Distributor School Level 1
- 3 day training school with focus on their products and application usage.
Martin Sprocket Gear online training
- Earned Certificates of Completion for the completion of online training for the following below.
Material Handling Series
Power Transmission Series
Timeline
Inside Sales Representative
Motion Industries
06.2012 - Current
Customer Service Representative
Medtronic Diabetes
09.2007 - 09.2011
MBA -
University of Phoenix
02.2002 - 02.2004
Bachelor of Science - Industrial Technology
California Polytechnic State University
09.1991 - 06.1995