KEVIN BOWLBY
MAUMEE,OHIO
Summary
Highly motivated, effective communicator and problem solver who successfully completed four combat tours. Works well with team members and groups from diverse backgrounds. Twenty-four year military veteran looking for a position in the civilian sector as a manager or a supervisor. Multiple combat deployments and awards to include the MSM (Meritorious Service Medal).
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
20
20
years of professional experience
Work History
H2 Field Service Technician
Plug Power
968 Albany Shaker Way
11.2023 - 04.2026
- Diagnosed and resolved technical issues in hydrogen systems.
- Followed safety procedures to avoid injuries in field.
- Conducted routine maintenance and inspections on equipment to ensure optimal performance.
- Collaborated with engineering teams to implement system upgrades and improvements.
- Trained junior technicians on installation procedures and safety protocols.
- Led initiatives to improve customer satisfaction through effective communication and follow-up support.
Regional Service Representative
Plug Power
Latham, NY
09.2020 - 11.2023
- Assisted with mentoring new employees during and after training.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Followed up with customers regarding product functionality and overall satisfaction.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Field Service Technician
Plug Power
Latham, NY
12.2017 - 09.2020
- Maintained stock of parts to decrease downtime on waiting for necessary parts.
- Followed wiring diagrams to inspect electrical connections, wiring and relays.
- Worked with coworkers to complete tasks.
- Conferred with customers to determine nature of problems or explain repairs.
Traveling Mechanic
Roush Industries
Livonia, MI
05.2016 - 08.2017
- Performed various recalls on vehicles before they were sent to the consumer for sale.
Army Career Counselor
US ARMY
Fort Wayne, IN
02.2012 - 11.2015
- Interviews, counsels and qualifies soldiers for transfer, reenlistment, extension, and warrant officer; explains benefits and incentives; prepares reenlistment, extension, transfer, and warrant officer forms and documents; provides career and transition assistance to the soldiers of the USAR; conducts professional development programs; serves as commander's primary agent for retention, transition and warrant officer activities; explains USAR benefits to family members and staffs a family assistance center during mobilization
Shift Battle Shift
US ARMY
01.2006 - 05.2007
- Prepared formal reports for higher headquarters, supervised the Tactical Operations Center (TOC) personnel in their duties, and supervises TOC security, maintenance, communications, police, and administration
- Briefed incoming personnel at shift change to ensure continuity for all TOC elements
- Performed personnel Protective Service Detail (PSD) assignments as they pertain to assigned programs.Responsible for safe operations of assigned PSD transportation to ensure principals safety, to include mobile, air and static venue operations.
Education
SLC - Senior Leaders Course
Fort Mccoy
Fort Mccoy, WI01-2010
High School Diploma - undefined
Twin Lakes
Monticello, IN01-1991
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Troubleshooting and repair
- Field repairs
- Problem-solving
Timeline
H2 Field Service Technician
Plug Power
11.2023 - 04.2026
Regional Service Representative
Plug Power
09.2020 - 11.2023
Field Service Technician
Plug Power
12.2017 - 09.2020
Traveling Mechanic
Roush Industries
05.2016 - 08.2017
Army Career Counselor
US ARMY
02.2012 - 11.2015
Shift Battle Shift
US ARMY
01.2006 - 05.2007
High School Diploma - undefined
Twin Lakes
SLC - Senior Leaders Course
Fort Mccoy