Kevin Bryan
VANCOUVER,WA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
23
23
years of professional experience
Work History
Inside Sales Account Manager
England Logistics
05.2023 - Current
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Managed book of business with over 12 regular customers across multiple product lines.
- Contributed to team success by helping train and motivate less experienced team members.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Matched customers to products based on in-depth understanding of different business models and needs.
Solar Sales Agent
Infinity Solar USA
09.2022 - 05.2023
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing solar.
- Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 5%
Financial Consultant
Key Bank
03.2022 - 09.2022
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
Sales Manager
Ashley Furniture HomeStore
08.2020 - 03.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of 14 people, stepping in to support employees and deliver smooth sales processes for clients.
Retail Sales Associate
Ashley Furniture Industries
12.2019 - 08.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
Smart Home Expert
Best Buy
07.2018 - 06.2020
- Engages customers using vendor certifications and selling skills, to complete sales, drive profitable growth and achieve their vendor/individual goals
- Applies a high level of product knowledge and expertise through ongoing learning through self- development and vendor certifications to enable an excellent customer shopping experience within the specific vendor ecosystem
- Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment
- This includes coaching and training co-workers on exciting new vendor technology and services
- Provides feedback on new and existing product, and customer engagement through calls and in person with Vendor partner/representative and market teams.
Sales Consultant
Cutter Mazda/Cutter CDJR & Fiat
02.2017 - 01.2018
- Proficiently sell a wide range of pre-owned vehicles as well as new Mazda and CDJR & Fiat vehicles.
- Advised customers about new vehicle models and assist the customer in finding the right model that is suitable to their wants and needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
Electronics Technician
Aerotek
04.2016 - 11.2016
- Nurse call system at Tripler Army Medical Center
- Install and terminate CAT 6 cables
- 16 and 22-gauge power cables to the nurse call devices
- Use Fluke cable tester to verify proper cable termination.
Electronics Technician
Delphinus Engineering
09.2013 - 10.2015
- Installation of CANES system on the USS Chafee and USS Port Royal
- Install CAT 5 and Fiber Optic cables
- Remove and install new ventilation
- Assist Welders and Fire Watch
- Successfully Completed 40 hours Electrical/Electronic Connector Training in accordance with NAVSEA
- Standard Item 009-73 and Technical Specification 9090-310.
Field Service Engineer
SAIC
07.2012 - 07.2013
- Performed preventative & corrective maintenance on complex electrical & mechanical equipment including gamma-ray imaging systems, radiation portal monitors, and explosive detection systems
- Managed resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual requirements (SLAs)
- Customer environment and systems operate in a 24/7 environment and require immediate response times and driving long distances to sites
- Downloaded new software or modifications, install operating systems, download error logs, upload the logs via FTP for the engineers.
Electronics Technician II
Epsilon Systems Solutions, Inc
11.2011 - 07.2012
- Installed/ Upgraded LAN Network on US Navy Barges
- Installed CAT5/CAT6 and Fiber cables
- Terminated CAT5/CAT6 Cables
- Used Fluke cable tester to verify proper cable termination.
Electronics Technician
U. S. Navy
08.2001 - 07.2011
- Conducted preventive maintenance, repair, calibrate, tune, and adjust all electronic equipment used for communications, detection and tracking, recognition and identification, navigation, and electronic countermeasures
- Use organizational level technical documentation; and perform preventive and corrective maintenance using built-in tests and documented troubleshooting procedure on AN/WSN-7B Ring Laser Gyro
- Conducted preventive maintenance, repair and troubleshoot SATCOM, Submarine and fleet wide message traffic equipment and Cryptographic equipment
- Conducted repairs of 37 mission critical faults for UHF SATCOM
- Completed a three-week course in Auxiliary Security Force and Stood eight-hour watches with on base
- Military Police Officers
- Repaired and troubleshot Radar, Antennas, and Periscopes on U.S
- Navy Submarines in Guam
- Performed corrective and preventive maintenance on the Air Traffic Control Radar Beacon Identification
- Friend or Foe
- Maintenance required application of digital, analog electronic, and communications/radar theory in a troubleshooting environment.
Education
Bachelor of Science - Information Technology in Information Systems
University of Phoenix
Honolulu, HI2016
Skills
- Profitability Assessments
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Customer Needs Assessment
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Sales Records Management
- Motivational Techniques
- Sales Tracking
- Persuasive Negotiations
- Lead Qualification
Timeline
Inside Sales Account Manager
England Logistics
05.2023 - Current
Solar Sales Agent
Infinity Solar USA
09.2022 - 05.2023
Financial Consultant
Key Bank
03.2022 - 09.2022
Sales Manager
Ashley Furniture HomeStore
08.2020 - 03.2022
Retail Sales Associate
Ashley Furniture Industries
12.2019 - 08.2020
Smart Home Expert
Best Buy
07.2018 - 06.2020
Sales Consultant
Cutter Mazda/Cutter CDJR & Fiat
02.2017 - 01.2018
Electronics Technician
Aerotek
04.2016 - 11.2016
Electronics Technician
Delphinus Engineering
09.2013 - 10.2015
Field Service Engineer
SAIC
07.2012 - 07.2013
Electronics Technician II
Epsilon Systems Solutions, Inc
11.2011 - 07.2012
Electronics Technician
U. S. Navy
08.2001 - 07.2011
Bachelor of Science - Information Technology in Information Systems
University of Phoenix
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