Kevin Castro
Summary
I am a young, enthusiastic, and self-motivated individual with a strong passion for the food and beverage industry. I bring energy, excellent customer service skills, and a positive attitude to every team. Seeking a position where I can showcase my abilities, learned from experienced professionals, and grow both personally and professionally in a fast-pace, service-driven environment. I am excited to take the next step in my career and contribute meaningfully to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Manager
Royal Sonesta Boston
06.2021 - Current
- Scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Conducted post/pre-event briefings to discuss performance, relevant information and identify areas for improvement.
- Directed and managed banquet functions for 500+ guests event.
- Responsible for arranging all Food and Beverage details for all functions, including linens, table set ups, decorations.
- Visually inspect rooms set-ups and equipment to ensure adherence to quality standards.
- Attend Resume and BEO meetings, where upcoming events, functions & groups are discuss in order to assure a smooth execution of each and every event.
- Processed payroll after each function or event and accurately calculate number of hours worked and gratuity distribution.
- Inspected table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
- Assist in hiring and training of all Banquet department.
Shift Manager
World Of Beer
01.2017 - 06.2019
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma -
Everett High School
Everett, MA06-2014
Skills
- Team management
- Schedule coordination
- Corporate event management
- Time management
- Adaptability and flexibility
- Interpersonal skills
Affiliations
- American Hotel & Lodging Association
Certification
- CM - Certified Manager
- Certified Medical Assistant
- Serve-safe Alcohol certified
- Crowd Control Certified
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Banquet Manager
Royal Sonesta Boston
06.2021 - Current
Shift Manager
World Of Beer
01.2017 - 06.2019
High School Diploma -
Everett High School
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