Kevin Cavill
Westland
Summary
Dynamic Medical Receptionist with extensive experience at Family Care Physicians, excelling in patient scheduling and insurance verification. Proven ability to enhance workflow efficiency and deliver exceptional customer service. Skilled in electronic health records and adept at conflict resolution, ensuring a welcoming environment while maintaining strict HIPAA compliance.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Family Care Physicians
Novi
01.2025 - Current
- Scheduling appointments
- Scheduling testing ordered by the physician
- Taking patient payments
- Triage of phone calls
- Insurance prior authorizations Benefit Conditions
- Greeted patients and visitors, providing friendly and professional first impressions
- Collected patient information, verifying accuracy for electronic health records
- Maintained cleanliness and organization of reception area for welcoming environment
- Assisted patients with forms, guiding them through registration process efficiently.
- Coordinated communication between patients and healthcare providers for timely updates.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
Education
High School Diploma -
John Glenn High School
Westland, MI06-2007
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Administrative support
- Customer service
- Time management
- Conflict resolution
- Attention to detail
- Microsoft office
- Proficient in [software]
- Workflow optimization
- Appointment scheduling
- Petty cash management
- Typing and filing
- Telephone etiquette
- Prioritizing tasks
- Teamwork and collaboration
References
References available upon request.
Timeline
Medical Receptionist
Family Care Physicians
01.2025 - Current
High School Diploma -
John Glenn High School