Responsible Barista Shift Manager with 4 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Hi, I’m
Kevin Cortez
El Paso,TX
Summary
Overview
9
years of professional experience
Work History
StarbucksEl Paso, TX
Barista Shift Supervisor
07.2019 - Current
Job overview
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
HomeServe USA - Contact CenterEl Paso, TX
Insurance Agent
06.2018 - 07.2019
Job overview
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Legacy Team PromotionsEl Paso, TX
Campaign Manager
04.2016 - 05.2017
Job overview
- Enhanced campaign performance by developing and implementing targeted marketing strategies.
- Managed multi-channel campaigns for increased brand visibility and customer engagement.
- Optimized campaign budgets with careful monitoring of ROI and KPIs to maximize results.
- Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.
Chic-Fil-AEl Paso, TX
Team Member
04.2015 - 04.2016
Job overview
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Arizona State UniversityTempe, AZ
No Degree from Health Sciences
12.2027
University Overview
Socorro High SchoolEl Paso, TX
High School Diploma
06.2013
University Overview
Skills
- Espresso Machine Operation
- Equipment Troubleshooting
- Product Upselling
- Staff Motivation
- Cash Handling Accuracy
- Adaptability to change
- Attention to detail
- Inventory management
- Team leadership
- Customer service excellence
- Sales promotion
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
07.2019 - Current
Insurance Agent
HomeServe USA - Contact Center
06.2018 - 07.2019
Campaign Manager
Legacy Team Promotions
04.2016 - 05.2017
Team Member
Chic-Fil-A
04.2015 - 04.2016
Arizona State University
No Degree from Health Sciences
Socorro High School
High School Diploma