Kevin Courtney
Columbus,OH
Summary
Professional in automotive repair management with strong track record in leading body shop operations. Skilled in collision repair, inventory management, and customer service. Known for fostering team collaboration and adapting to changing needs. Reliable, results-focused leader with keen eye for quality and efficiency.
Overview
1
1
Certification
Work History
Blue Printer /Collision Estimator
McCombe Body Shop
Columbus OH
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
- Evaluated vehicle damages and prepared detailed estimates for repair costs.
- Collaborated with insurance adjusters to expedite claim processes and approvals.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Body Shop Manager
Columbus Fair Auto Auction Inc.
Columbus, OH
- Managed daily operations of body shop, ensuring quality and efficiency in service delivery.
- Oversaw team performance, providing mentorship and training to improve skillsets and productivity.
- Implemented process improvements, enhancing workflow efficiency and reducing turnaround times.
- Collaborated with suppliers to sustain inventory levels, enhancing efficiency in procurement of parts and materials.
- Developed customer service protocols, improving client satisfaction through effective communication and follow-up.
Area Director of Operations
CARSTAR Corporate
- Improve store operational performance through:
- CARSTAR EDGE Performance System.
- Operational Key Performance Indicator (KPI) tracking, validation and improvement.
- Monitor and coach financial performance.
- Validate and maintain CARSTAR standards and contractual obligations.
- Support and drive CARSTAR initiatives.
- Manage and provide required reports (to assigned store and NDO):
- Remote Coaching Reports (RCR): Complete a detailed report of phone call discussions within 48 hours.
- Store Visit Assessment (SVA): Updated and sent with each store visit report as well as
- Provide customer complaint management and resolution.
- Attend and provide oversight in Business Groups as required.
- Support CARSTAR’s Integration process as required.
- Support CARSTAR’s renewal process and maintain retention of current stores.
- Provide effective and timely response to all communication.
- Conduct operational performance webinars to franchisees
- Review estimate accuracy through virtual audits.
- Provide training to store level positions including, estimating, parts, customer service, production, and financial performance to improve key performance indicators.
- Coached and assisted lean operational performance that resulted in the 2016 franchisee of the year award.
Assistant Manager body shop operations
Columbus Fair Auto Auction
- Responsible for implementing lean processes to improve cycle time and repair quality.
- Applied estimating and management systems into operations.
General Manager
Sterling Auto Body
- Managed one of the largest repair facilities in the multi store network.
- Selected to train general manager to salvage insurance DRP relationship in Texas market.
- Honored with participating in Lean kaizen process improvement team for MSO training center.
General Manager
CARSTAR @ Southgate
- Successfully Led and managed collision repair facility from the start of operations to sales volumes exceeding 3.5 million.
- Created and implemented processes and procedures for a disassembly department in order to increase cycle time and eliminate waste.
- Developed pay plans to motivate sales and increase profits.
- Implemented team led paint department that focused on Quality and productivity.
- Coached and managed over 20 employees that achieved I-CAR Gold status, authorized AUDI collision repair and ongoing CARSTAR education.
First Sergeant
United States Army Reserve
- Served honorably for over twenty years in many roles that are highlighted by these positions and honors.
- Drill Sergeant: Trained combat soldiers in all aspects of Basic training and advanced individual training for armored crewmen.
- Drill sergeant leader: Instructed and trained drill sergeant candidates to achieve the award of the drill sergeant badge.
- Taught candidates classroom instruction in the areas of leadership, Values, Human relations and physical fitness.
- First sergeant: Led a combat engineer company of over 90 enlisted and non commissioned officers specifically responsible for their mentorship, training and well-being.
- Instilled discipline and values consistent with the highest traditions of the United States army.
Education
Columbia College
05.1990
Skills
- Team leadership
- Data-driven decision making
- Operations management
- Process improvements
Certification
- PPG Green belt certification
- BASF Advanced Process Solutions certification
Honors/Awards
I-CAR Gold, January 2013, Authorized AUDI collision center, January 2010
Timeline
Assistant Manager body shop operations
Columbus Fair Auto Auction
General Manager
Sterling Auto Body
General Manager
CARSTAR @ Southgate
First Sergeant
United States Army Reserve
Blue Printer /Collision Estimator
McCombe Body Shop
Body Shop Manager
Columbus Fair Auto Auction Inc.
Area Director of Operations
CARSTAR Corporate
Columbia College