Microsoft Office Suite
Kevin D. Wilson Jr.
Marquette,MI
Overview
15
15
years of professional experience
Summary
Dynamic professional with a Master of Business Administration degree and over 15 years of diverse experience in retail management, leadership coaching, real estate, and technical training for route accounting software and enterprise retail planning. Recognized as an enthusiastic leader with a proven track record of thriving in fast-paced business environments, driven by a strong commitment to success. Meticulous attention to detail and proficient multitasking abilities enhance the capacity to effectively manage multiple priorities. Excellent communication skills foster strong relationships across all organizational levels, demonstrating flexibility in both team-oriented and independent work settings.
Skills
- Team Leadership
- Strong Organizational Skills
- Verbal & Written Communication
- Real Estate Operations
- Professional Development
- Highly Analytical
- Meticulous Attention-to-Detail
- Operational Efficiency & Enhancement
- Teaching & Training
- Collaboration
Education
MBA - The Value Driven Organization
Central Michigan University
Mount Pleasant, Michigan, MIBachelor of Science - Business Management
Central Michigan University
Mount Pleasant, Michigan, MISoftware
Google Workplace
Adobe Reader
RAS - Route Accounting Software
ERP - Enterprise Resource Planning
Notepad
Google Chrome
Mozilla Firefox
Microsoft Windows
IOS
Zoom
Work History
Realtor
Keller Williams
- Coordinate all aspects of selling a home from contract to closing
- Professionally prepare and list properties
- Prepare, complete, and submit all contracts, documents, etc.
- Maintain and build database
- Manage marketing efforts on multiple platforms
- Provide exceptional communication to all parties
Realtor
Select Realty
- Coordinate all aspects of selling a home from contract to closing
- Professionally prepare and list properties
- Prepare, complete, and submit all contracts, documents, etc.
- Maintain and build database
- Manage marketing efforts on multiple platforms
- Provide exceptional communication to all parties
Warehouse Management
Go Serve
Marquette, MI
12.2022 - 09.2023
- Pull orders, palletize, and shrink wrap for pick-up
- Instruct volunteers on tasks to be completed
- Continually improve inventory operations
- Track sales and prepare profit and loss statements
Realtor
Five Star Real Estate Lakeshore
Holland, MI
12.2020 - 11.2022
- Coordinate all aspects of selling a home from contract to closing
- Professionally prepare and list properties
- Prepare, complete, and submit all contracts, documents, etc.
- Maintain and build database
- Manage marketing efforts on multiple platforms
- Provide exceptional communication to all parties
General Manager
Michigan Supply & Provisions
Grand Rapids, MI
03.2020 - 12.2020
- Interviewed, hired, and trained a staff of 16
- Grand opened a medical provisioning center
- Managed cash handling and inventory processes within Metrc and Leaf Logix
- Maintained online menu integrations with Weed Maps, Leafly, TableList Pro, etc.
- Promoted products and marketing campaigns via social media
Training & Documentation Team Lead
Rutherford & Associates
Holland, MI
10.2017 - 02.2020
- Led a team of 5 Training Specialists, 2 Technical Writers, and 1 Curriculum Designer to design and implement training curriculums for employees, customers, and partners
- Coordinated recurring training sessions and collaborated with subject matter experts to ensure the effective delivery of learning solutions
- Managed KPIs to enhance efficiency and customer service, providing actionable insights aligned with program goals
- Oversaw all technical writing and online knowledge base development to support continuous learning initiatives
Training Coordinator
Rutherford & Associates
Holland, MI
01.2017 - 10.2017
- Directed a team of 2 Technical Writers and 1 Curriculum Designer in designing training curriculums for new employees and customers
- Collaborated with internal leaders to coordinate need-based recurring training sessions, ensuring program effectiveness
- Delivered both in-person and web-based training sessions utilizing instructional technology
- Managed technical writing and web-based documentation to support ongoing training programs
Application Support Analyst
Rutherford & Associates
Holland, MI
09.2014 - 01.2017
- Provided technical support for all R&A software applications via phone and email to ensure a seamless user experience
- Served as a Subject Matter Expert on customer implementations to facilitate effective onboarding
- Troubleshot technical issues promptly and resolved them in a timely manner
- Created and utilized detailed analytical reports to monitor performance and program effectiveness
Quality Control
Building Solutions
Dallas, TX
02.2014 - 09.2014
- Managed database standards and operations for a team of 10
- Conducted energy stewardship services for local Dallas businesses
- Assisted with facility audits and on-going in-office projects
- Served as the technical liaison for clientele
Assistant Manager
Sam's Club
Comstock Park, MI
07.2010 - 01.2014
- Led a team of 25 – 30 direct reports
- Managed business operations to maximize sales and profitability
- Maintained compliance with USDA, OSHA, and additional governing entities
- Instructed Leadership Training courses for hourly supervisors throughout West Michigan
- Evaluated financial performance through profit and loss analysis
Manager-In-Training
Sam's Club
Comstock Park, MI
05.2010 - 07.2010
- Traveled to multiple locations throughout the state acquiring best practices
- Shadowed experienced managers to gain professional insight
- Executed designed and structured corporate training plans
- Demonstrated leadership by working as a manager for a top ten retailer
Sales Coordinator
Sam's Club
Comstock Park, MI
08.2009 - 05.2010
- Built close relationships with business owners by providing a convenient service
- Coordinated business-to-business sales
- Provided world class customer service to hundreds of customers monthly
- Ensured workplace safety by serving as Safety Coordinator
Management Intern
Sam's Club
Comstock Park, MI
06.2009 - 08.2009
- Shadowed experienced retail managers to gain professional insight and guidance
- Completed structured learning tasks designed by both Sam's Club and CMU
- Provided world class customer service to hundreds of customers monthly
Timeline
Warehouse Management
Go Serve
12.2022 - 09.2023
Realtor
Five Star Real Estate Lakeshore
12.2020 - 11.2022
General Manager
Michigan Supply & Provisions
03.2020 - 12.2020
Training & Documentation Team Lead
Rutherford & Associates
10.2017 - 02.2020
Training Coordinator
Rutherford & Associates
01.2017 - 10.2017
Application Support Analyst
Rutherford & Associates
09.2014 - 01.2017
Quality Control
Building Solutions
02.2014 - 09.2014
Assistant Manager
Sam's Club
07.2010 - 01.2014
Manager-In-Training
Sam's Club
05.2010 - 07.2010
Sales Coordinator
Sam's Club
08.2009 - 05.2010
Management Intern
Sam's Club
06.2009 - 08.2009
Realtor
Keller Williams
Realtor
Select Realty
Bachelor of Science - Business Management
Central Michigan University
MBA - The Value Driven Organization
Central Michigan University