Kevin Dong
N/A
Chesapeake,VA
Summary
Dynamic manager with a proven track record at Whale Tea, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Recognized for mentoring staff and maximizing performance, fostering a motivated and engaged workforce. Skilled in decision-making and delivering high-quality service.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Manager
Whale Tea
06.2024 - 08.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Urban Hotpot
11.2024 - 04.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Virginia Tech
Blacksburg, VA 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Timeline
Server
Urban Hotpot
11.2024 - 04.2025
Manager
Whale Tea
06.2024 - 08.2025
High School Diploma -
Virginia Tech
05.2001 -