Kevin Dupler

• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Met DOT requirements by maintaining current records and documenting reportable incidents.
• Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
• Checked trailer hitch and secured attachments to tractor for optimal safety.
• Handled load documentation, obtained signatures, and provided copies to destination staff.
• Delivered equipment to worksites.
• Operated various types of commercial vehicles such as tractor-trailers, tankers, flatbeds, and refrigerated trucks based on assignment requirements safely and proficiently.

• Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
• Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
• Received, counted and inspected inventory for delivery.
• Promoted company values through consistent demonstration of commitment to excellence during daily operations.

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Planned and scheduled field activities according to set timelines and order of operations.
• Implemented best practices in field operations to ensure consistency across all projects under supervision.

• Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
• Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
• Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
• Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.

Route Planning

Delivery of Product

Customer Service