Kevin Evans
Inverness,FL
Summary
Results-driven Warranty Administrator with extensive experience in managing claims efficiently and accurately. Demonstrated expertise in documentation, recordkeeping, and logistics, contributing to high levels of customer satisfaction. Proven ability to excel in time management, multitasking, and effective communication while fostering strong relationships with manufacturers. Committed to enhancing operational efficiency through proactive service and support.
Overview
18
18
years of professional experience
Work History
Warranty Administrator
Lazydays RV of Tampa
Seffner, FL
08.2016 - Current
- Assisted in creating standard operating procedures for processing warranty requests.
- Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Followed up on payments for outstanding claims.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Lead
Winn Dixie Supermarket
Inverness, FL
08.2007 - 08.2016
- Performed account analysis as required by management.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Ensured compliance with company policies and regulations related to customer service operations.
- Directed customer service staff activities, including training, coaching and performance management.
- Resolved escalated issues from team members or customers in an efficient manner.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Internet Service Tech
Santa Fe College
Gainesville, FLSkills
- Claim processing
- Microsoft office
- Paperwork coordination
- Recordkeeping skills
- Scheduling
- Customer service
- Multitasking and organization
- Time management
Affiliations
- Loves learning, playing, and teaching board games
- President of Local Aquarium Club for last 5 years. Overseeing scheduling of speakers, venues and events.
- Demoed games like Ticket to Ride Legacy and Star Wars Unlimited for Asmodee at Pax East, Unplugged and Gen Con.
Timeline
Warranty Administrator
Lazydays RV of Tampa
08.2016 - Current
Customer Service Lead
Winn Dixie Supermarket
08.2007 - 08.2016
Some College (No Degree) - Internet Service Tech
Santa Fe College
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