Kevin francis
Pittston,PA
Summary
Service and parts manager with extensive experience in operations management and safety compliance. Demonstrated success in boosting customer satisfaction and streamlining service operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service and Parts Manager
Ken Pollock Maserati
Wilkes-Barre, Pennsylvania
04.2013 - Current
- Managed service operations and parts inventory for luxury automotive brand.
- Developed service schedules to optimize technician productivity and customer appointments.
- Trained and mentored staff on service protocols and product knowledge.
- Conducted regular audits of inventory systems to ensure accuracy and compliance.
- Negotiated contracts with vendors for parts, supplies, materials and equipment necessary for operations of the service department.
- Oversaw customer service interactions, enhancing satisfaction and retention rates.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Collaborated with departments to create marketing campaigns that increased customer loyalty and drove revenue growth.
- Conducted regular staff meetings to align on projects, policy changes, and performance-related topics.
Produce Associate /Grocery Stocker
Redner's Warehouse Markets
Scranton, Pennsylvania
11.2003 - 04.2013
- Ensured cleanliness and organization in produce department to enhance shopping experience.
- Monitored inventory levels to minimize shortages and support efficient operations.
- Sustained cleanliness of work area throughout shift, including sweeping and sanitizing surfaces to uphold hygiene standards.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Operated balers and power jacks to facilitate efficient material handling in the warehouse.
Education
Bachelor of Arts - Criminal Justice
King's College
PA05-2012
Skills
- Operations management
- Inventory control
- Client management
- Safety compliance
- Regulatory compliance
- Training development
- Forklift operation
Certification
- OSHA 10
- Forklift Certified
Timeline
Service and Parts Manager
Ken Pollock Maserati
04.2013 - Current
Produce Associate /Grocery Stocker
Redner's Warehouse Markets
11.2003 - 04.2013
Bachelor of Arts - Criminal Justice
King's College