Kevin Heath
Mesa,AZ
Summary
Collections leader managing recovery operations, team performance, and compliance with collection laws and quality standards. Oversees high-priority accounts and provides monthly business reviews and portfolio reports for leadership decisions. Coaches managers on call handling, documentation, and escalation procedures.
Overview
13
13
years of professional experience
Work History
Senior Collections Manager
Bridgecrest
Mesa, AZ
02.2020 - Current
- Streamlined procedures for collecting past-due amounts, enhancing recovery rates.
- Refined and implemented procedures for collection of past-due amounts, increasing effectiveness.
- Monitored compliance with collection laws, policies, and quality standards.
- Generated detailed reports for management on past-due accounts and delinquency rates, supporting informed decision-making.
- Conduct and facilitate monthly business reviews covering efficiencies, key performance indicators, strategies, standard operating procedures, and overall profitability margins.
- Prepared reports for leadership on portfolio activity and team workflow.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Coached management on call handling, documentation, and escalation procedures.
- Oversaw processes and procedures for disciplinary actions in collaboration with talent support.
Collections Manager
Drivetime/Bridgecrest
Mesa, AZ
12.2013 - 01.2020
- Managed teams of 12-18 representatives effectively.
- Reviewed high-priority situations and escalated issues to ensure timely resolutions.
- Utilized reporting tools to enhance productivity and maintain efficiency standards.
- Streamlined employee timecard management and time-off approvals to enhance operational efficiency.
- Monitored daily workflow processes to ensure effective time management.
- Collaborated with other loan servicing departments to complete tasks efficiently.
- Built collaborative relationships with peers and upper management to foster teamwork.
- Guided loan advisors in progressing toward their career aspirations.
Education
Bachelor of Science - Justice Studies
Arizona State University
Tempe, AZ05-2011
Skills
- Collections guidelines
- Regulatory compliance
- Risk management
- Audit and reconcile financial records/receipts
- Audit and reconciliation
- Financial reporting
- Microsoft Office
- Leadership and coaching
- Team performance management
Timeline
Senior Collections Manager
Bridgecrest
02.2020 - Current
Collections Manager
Drivetime/Bridgecrest
12.2013 - 01.2020
Bachelor of Science - Justice Studies
Arizona State University