Kevin Heckman
San Antonio,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Manager
Sykes Enterprises, Incorporated
04.2016 - Current
- Assist in developing ideas for work simplifications, cost reduction process improvement methods, schedule and Workforce Management
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Onboarded new employees with training and new hire documentation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Shift Manager
ARBY’S
04.2012 - 03.2016
- Coached crew members to optimize performance and motivate toward more efficient work
- Developed detailed plans based on broad guidance and direction
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Kept employees operating productively and working on task to meet business and customer needs
Education
A.A.S - Criminal Justice
ITT - Technical Institute
Omaha06.2008
Skills
- Training Programs
- Policy Enforcement
- Verbal and Written Communication
- MS Office Expertise
- Complaint Resolution
- Business Operations Expertise
- Customer Service Best Practices
- Purchasing and Cost Control
- POS Terminal Operation
Timeline
Manager
Sykes Enterprises, Incorporated
04.2016 - Current
Shift Manager
ARBY’S
04.2012 - 03.2016
A.A.S - Criminal Justice
ITT - Technical Institute
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