Kevin Height
Grand Rapids,MI
Summary
Detail-oriented crew member with experience in fast-paced environments. Skilled in conflict resolution and training new employees, contributing to enhanced team performance and customer satisfaction. Eager to leverage expertise in customer service and POS operation.
Overview
2
2
years of professional experience
Work History
cashier
J&H Family Stores
Allendale, Michigan
03.2026 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Efficiently operated cash register, processing customer transactions with precision.
- Handled cash, credit, and mobile payments with accuracy.
- Greeted customers warmly upon entry to create a friendly atmosphere. and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally and promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved product inquiries for customers, enhancing their shopping experience.
- Delivered exceptional customer service while promoting loyalty programs, fostering customer retention.
- Collaborated with team members to improve store operations.
- Followed safety protocols to ensure a secure shopping environment.
- Restocked merchandise and ensured product availability on shelves.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members on cash register operations and stock procedures, improving team efficiency.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Crew Member
Wendy's
Allendale, Michigan
04.2025 - 03.2026
- Took customer orders and provided accurate information about menu items.
- Delivered quality customer service by interacting pleasantly with guests.
- Resolved customer complaints in a professional manner.
- Ensured timely service during peak hours through collaboration with team members.
- Facilitated team collaboration to enhance overall efficiency. by quickly completing assigned tasks.
- Assisted with training new crew members on operational procedures.
- Prepared food items following strict quality and safety standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Operated kitchen equipment and maintained cleanliness in work areas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Stocked supplies and organized inventory to ensure availability during shifts.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Handled cash transactions and processed payments efficiently at the register.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Educated customers on menu items, product ingredients and nutritional values.
Crew Member
Subway
Allendale, Michigan
03.2024 - 06.2024
- Took customer orders and provided accurate information about menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Addressed customer complaints swiftly to uphold satisfaction and encourage repeat visits.
- Served food promptly during peak hours to maximize guest satisfaction and streamline operations. for positive guest experiences.
- Collaborated with team members to ensure timely service during peak hours.
- Processed cash transactions and payments accurately to ensure smooth customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared food items following strict quality and safety standards.
- Operated kitchen equipment and maintained cleanliness in work areas.
- Stocked supplies and organized inventory to ensure availability during shifts.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
High School Diploma -
Allendale Highschool
10670 68th Ave, Allendale MI 4940105-2026
Skills
- Point of sale operation
- Cash handling
- Cash register systems
- Credit card processing
- Product restocking
- Food safety practices
- Customer service
- Conflict resolution
- Training new employees
- Team collaboration
- Time management
- Reliability and punctuality
- Order packaging
Timeline
cashier
J&H Family Stores
03.2026 - Current
Crew Member
Wendy's
04.2025 - 03.2026
Crew Member
Subway
03.2024 - 06.2024
High School Diploma -
Allendale Highschool