Kevin Hernandez
Kimball,MI
Summary
Self-confident retail manager with over seven years of experience in asset protection, two years of inventory management and 5 years of Home depot management experience.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Home Depot
, MI
09.2017 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with store manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- I have been the OPS, SASM, and MASM at Home Depot.
Inventory Supervisor
Home Depot
, MI
08.2015 - 09.2019
- Monitored completeness, accuracy and compliance during store inventory.
- Supervised inventory service personnel to ensure accuracy of inventory count.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
Asset Protection Specialist
Home Depot
, MI
05.2014 - 08.2015
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
Loss Prevention Specialist
Home Depot
TJX Companies , MI
10.2012 - 05.2014
- Provided loss control reporting for management.
- Built strong partnerships by gaining employee trust for implementation of viable loss control strategies.
- Conducted external and Internal apprehensions.
Senior Target Protection Specialist
Target
, MI
07.2010 - 10.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Bachelor of Science - Security And Loss Prevention Services
Northern Michigan University
Marquette, MI12.2013
High School Diploma -
Center Line High School
Center Line, MI06.2007
Skills
- Performance Monitoring and Evaluation
- Assignment Delegation
- Focus and Follow-Through
- Store Opening and Closing
- Retail Operations
- Inventory Control
- Theft Reduction
- Leadership
- Safety and Security Enforcement
- Shoplifter Detention
- Store Operations
- Loss Prevention Policies
- Emergency Situations
- Critical Thinking
Timeline
Assistant Store Manager
Home Depot
09.2017 - Current
Inventory Supervisor
Home Depot
08.2015 - 09.2019
Asset Protection Specialist
Home Depot
05.2014 - 08.2015
Loss Prevention Specialist
Home Depot
10.2012 - 05.2014
Senior Target Protection Specialist
Target
07.2010 - 10.2012
Bachelor of Science - Security And Loss Prevention Services
Northern Michigan University
High School Diploma -
Center Line High School