Professional Summary
Overview
Work History
Education
Skills
Timeline

Kevin Kupferman

JCPenney
Winter Haven,FL
22
years of professional experience

Results-driven professional with a proven track record in customer satisfaction and relationship building, eager to drive revenue growth for your company.

Work History

Home Specialty Consultant

8 Years 11 Months
JCPenney | 2017.10 - Current
  • Greeted shoppers and provided expert advice, enhancing customer experience and driving sales
  • Greeted shoppers and gave expert advice to boost sales
  • Solved customer issues quickly and politely to build store loyalty
  • Promote credit card sales and mattress protection plans
  • Kept shelves full, neat, and tagged with the current prices
  • Replaced signs to ensure accurate communication of seasonal offers and setup for new seasonal sales and events
  • Informed customers about credit card benefits to increase sales and mattress protection plans

Apparel Specialist

6 Years 11 Months
Dick's Sporting Goods | 2010.08 - 2017.07
  • Expanded apparel sales by 15% in six months through active upselling and customer engagement
  • Trained new sales associates on cash register systems and customer service rules
  • Assigned daily tasks to team members to keep the department clean and ready
  • Managed daily floor stock to keep athletic brands fully stocked and organized
  • Promoted store credit cards and loyalty programs to meet daily goals
  • Processed weekly shipments and moved new stock to the sales floor quickly
  • Set up new seasonal clothing displays based on company visual guidelines

Server

5 Years 4 Months
Ruby Tuesday Restaurant | 2005.02 - 2010.06
  • Provided attentive service to diverse guests, ensuring a positive dining experience
  • Recommended daily specials driving a 15% increase in revenue and upselling revenue
  • Managed and coordinated a 20-table section in a face paced environment and consistently had high guest survey scores
  • Resolved customer complaints quickly, de-escalating stressful situations to ensure return business
  • Processed payments and entered complex orders using system TOAST POS achieving a high accuracy rate

Education

Associate of Arts - Health And Fitness

HCC | Columbia, MD

Skills

Team Mentoring
Sales Transaction Management
Client Dedication
Problem Solving Skills
Visual Merchandising
Analyzed Dept. Metrics
Inventory Management
Loss Prevention
Customer Escalation
Client Relationships
Loyalty Program Promotion
Supportive Contributor
Attention to Detail
Integrity and Honesty
Time Management
Work Planning and Prioritization

Timeline

Home Specialty Consultant

JCPenney
2017.10 - CurrentRead More

Apparel Specialist

Dick's Sporting Goods
2010.08 - 2017.07Read More

Server

Ruby Tuesday Restaurant
2005.02 - 2010.06Read More

HCC

Associate of Arts from Health And Fitness
Read More
Kevin Kupferman