Results-driven professional with a proven track record in customer satisfaction and relationship building, eager to drive revenue growth for your company.
Work History
Home Specialty Consultant
8 Years 11 Months
JCPenney | 2017.10 - Current
Greeted shoppers and provided expert advice, enhancing customer experience and driving sales
Greeted shoppers and gave expert advice to boost sales
Solved customer issues quickly and politely to build store loyalty
Promote credit card sales and mattress protection plans
Kept shelves full, neat, and tagged with the current prices
Replaced signs to ensure accurate communication of seasonal offers and setup for new seasonal sales and events
Informed customers about credit card benefits to increase sales and mattress protection plans
Apparel Specialist
6 Years 11 Months
Dick's Sporting Goods | 2010.08 - 2017.07
Expanded apparel sales by 15% in six months through active upselling and customer engagement
Trained new sales associates on cash register systems and customer service rules
Assigned daily tasks to team members to keep the department clean and ready
Managed daily floor stock to keep athletic brands fully stocked and organized
Promoted store credit cards and loyalty programs to meet daily goals
Processed weekly shipments and moved new stock to the sales floor quickly
Set up new seasonal clothing displays based on company visual guidelines
Server
5 Years 4 Months
Ruby Tuesday Restaurant | 2005.02 - 2010.06
Provided attentive service to diverse guests, ensuring a positive dining experience
Recommended daily specials driving a 15% increase in revenue and upselling revenue
Managed and coordinated a 20-table section in a face paced environment and consistently had high guest survey scores
Resolved customer complaints quickly, de-escalating stressful situations to ensure return business
Processed payments and entered complex orders using system TOAST POS achieving a high accuracy rate