Kevin Lopez
Waterbury
Summary
Accomplished Commercial Sales Manager at AutoZone with a proven track record of fostering long-term business growth and enhancing brand loyalty through exceptional customer service and sales skills. Expert in training teams and leveraging both technical and interpersonal abilities to boost client retention and satisfaction. Demonstrates a strong commitment to teamwork and collaboration, ensuring high levels of customer and employee satisfaction.
Overview
8
8
years of professional experience
Work History
Commercial Sales Manager
AutoZone
06.2021 - Current
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
Shift Leader
Dunkin' Donuts
04.2018 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Technician
DIRECTV
02.2017 - 09.2019
- Inspected components, tested wiring and diagnosed system faults.
- Arrived on time for every shift and appointment to repair and maintain satellite systems.
- Exhibited strong problem-solving skills in diagnosing and repairing various types of equipment malfunctions.
- Increased customer satisfaction with timely and accurate diagnoses of technical problems.
Education
GED -
Waterbury Adult Education
Waterbury, CT06-2011
Skills
- Customer service
- Training and mentoring
- Sales skills
- Written and verbal communication
- Prioritization
- Teamwork and collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Commercial Sales Manager
AutoZone
06.2021 - Current
Shift Leader
Dunkin' Donuts
04.2018 - 05.2021
Assistant Technician
DIRECTV
02.2017 - 09.2019
GED -
Waterbury Adult Education
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