Kevin Medina-Benitez
Hanover,MD
Summary
Dynamic Cashier Team Lead at Zips Dry Cleaners with a proven track record in enhancing customer satisfaction and streamlining cash operations. Skilled in cash handling and team leadership, I effectively trained new staff and resolved issues, ensuring a positive shopping experience while maintaining operational efficiency. Punctual and reliable, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Zips Dry Cleaners
2733-B Annapolis Rd, Hanover MD, 21076
07.2024 - Current
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Managed register systems, resolving discrepancies and streamlining cash handling processes.
- Implemented inventory management practices to support efficient supply chain operations.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Mathematics - Accounting
Anne Arundel Community College
Arnold, MDSkills
Customer service
Team leadership
Problem-solving
Cash handling
Punctual and reliable
Positive attitude
Flexible schedule
Languages
Spanish
Professional Working
Timeline
Cashier Team Lead
Zips Dry Cleaners
07.2024 - Current
Mathematics - Accounting
Anne Arundel Community College