Kevin Meinhardt
Travel Centers of America
Grand Bay
8
years of professional experience
Experienced Truck Service Advisor with strong customer relations, work order management, and service scheduling skills. Known for clear communication, problem-solving, and keeping repairs, parts, and customer needs aligned for smooth shop operations.
Work History
Truck Service Advisor
8 Years 4 Months- Provided friendly assistance to drivers upon arrival and opened repair orders for truck service needs
- Identified and analyzed vehicle concerns for service and coordinated accurate estimates with technicians
- Scheduled shop workflow to support timely bay utilization
- Planned daily shop workflow to optimize operations to support timely bay utilization
- Processed invoices, service documentation, and customer payments accurately
- Ensured compliance with all company policies as well as federal regulations regarding vehicle safety standards during service processes.
- Coordinated inventory management activities to minimize stockouts while avoiding excess backstock levels on high-demand parts or supplies.
- Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
- Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
- Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma
Skills
Customer follow-up management
Parts procurement
Parts ordering
Service scheduling
Warranty processing
Truck maintenance
Customer relations
Parts inventory control
Timeline
Truck Service Advisor
Travel Centers of America
06.2018 - CurrentRead More
Leroy High School
High School Diploma
Read More