Kevin Michalski
Marshfield
Summary
Dynamic and results-oriented Insurance Agent with a proven track record at Burns Insurance, adept at new client acquisition and client retention. Excelled in leveraging customer service and licensed insurance agent skills to expand client base and exceed sales targets. Demonstrated professionalism and ethics, significantly enhancing client trust and loyalty.
Overview
17
17
years of professional experience
Work History
Insurance Agent
Burns Insurance
02.2016 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Insurance Agent
GIS Insurance
03.2008 - 02.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Bachelor of Science - Mortuary Science
Worsham College of Mortuary Science
Wheeling05-1994
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client retention
- Account management
- New client acquisition
Timeline
Insurance Agent
Burns Insurance
02.2016 - Current
Insurance Agent
GIS Insurance
03.2008 - 02.2016
Bachelor of Science - Mortuary Science
Worsham College of Mortuary Science
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