KEVIN MOSELEY
Summary
Results-oriented District / Area Manager with extensive experience overseeing multiple locations. Skilled in developing and executing strategies that enhance operational efficiency and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Area Manager
Marsoner Inc. DBA Fascinations
03.2024 - Current
- Oversee a team of 6 store managers, implementing effective training programs and performance management strategies to enhance sales outcomes.
- Analyzed customer feedback and developed operational strategies to enhance service quality across various locations.
- Evaluated and monitored adherence to safety protocols and operational guidelines, fostering a culture of compliance across multiple stores.
- Set expectations and qualifying KPI's daily for optimal sales performance within each location.
- Direct daily operational activities to maintain efficiency and facilitate on-time delivery of tasks and projects.
General Manager
Circustrix LLC dba Skyzone/DEFY
01.2021 - 01.2023
- Accelerated membership sales growth from 3% to 17%.
- Led recruitment efforts and provided guidance to 60 team members and 12 managers, ensuring streamlined operational performance.
- Analyzed daily performance metrics to enhance operational efficiency.
- Spearheaded training and mentorship initiatives to elevate team skills and foster discipline.
- Orchestrated exceptional events and parties to elevate customer satisfaction and engagement.
General Manager
The Haggar Clothing Co.
01.2019 - 01.2020
- Developed targeted training curriculum emphasizing KPIs to ensure team members achieve operational excellence.
- Analyzed guest feedback and executed improvements, successfully raising rating scores from 40% to 96%.
- Coordinated staffing transition following takeover, focusing on integration of personnel and retention of key talent.
- Developed and implemented training modules centered on KPI understanding for team members.
General Manager
Bowlero Corp Bowling Centers Inc.
01.2008 - 01.2015
- Managed operations across multiple departments in 40 lane venues.
- Achieved 17% YOY retention for seasonal leagues through targeted engagement strategies.
- Coordinated logistics and execution of memorable corporate celebrations, tournaments, and fundraising initiatives.
- Designed and implemented new beach volleyball initiatives aimed at driving revenue growth in bowling, food and beverage, and bar services.
- Analyzed EBITDA metrics to identify and implement daily revenue-enhancing opportunities within service model.
District Manager
Hollywood Video Corp.
04.2001 - 11.2007
- Facilitated ongoing site evaluations to monitor adherence to brand standards and optimize operational performance.
- Implemented and enforced high-quality operational standards across 23 locations, leading a workforce of over 150 associates to achieve optimal performance.
- Monitored and evaluated operational practices through systematic audits to uphold compliance with internal policies and federal/state regulations.
- Oversaw comprehensive planning and execution of store openings, ensuring effective coordination of logistics, staffing, training, and promotional strategies.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
General Manager
PETSMART Inc.
03.1993 - 11.2000
- Operated big box retail pet supply store with $2M annual revenue.
- Monitored daily cash discrepancies, inventory shrinkage and book keeping.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw compliance initiatives for state and county animal welfare laws while leading a team of six subordinate managers across multiple departments.
Skills
- Operations management
- Multi-Unit Management
- P&L Analysis
- Loss Prevention & Asset Safety
- Team Management & Development
- Visual Merchandising
- Multitasking & Strategy Focused
Timeline
Area Manager
Marsoner Inc. DBA Fascinations
03.2024 - Current
General Manager
Circustrix LLC dba Skyzone/DEFY
01.2021 - 01.2023
General Manager
The Haggar Clothing Co.
01.2019 - 01.2020
General Manager
Bowlero Corp Bowling Centers Inc.
01.2008 - 01.2015
District Manager
Hollywood Video Corp.
04.2001 - 11.2007
General Manager
PETSMART Inc.
03.1993 - 11.2000