Kevin Munguia
Pasadena
Summary
Results-driven professional with a strong background in supervising daily operations and ensuring quality assurance. Expertise in problem-solving and time management, leading to enhanced team productivity and improved customer loyalty.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Houston
06.2023 - Current
- Supervised daily operations, ensuring efficient workflow and delivering excellent customer service.
- Trained and mentored new baristas on beverage preparation and service standards, fostering team competence.
- Coordinated team schedules to optimize staffing during peak hours and events.
- Managed inventory levels and placed orders to maintain product availability.
- Enforced health and safety standards to maintain a clean and safe environment.
- Resolved customer complaints promptly, increasing overall satisfaction and strengthening customer loyalty.
Mechanic
Victor's Mechanic Shop
Jalisco
01.2024 - 07.2024
- Repaired engines, transmissions, and brake systems to ensure optimal performance.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on vehicles to ensure compliance with manufacturer specifications.
- Worked with team members to optimize workflow and enhance service efficiency.
- Maintained a clean and organized workspace adhering to safety standards.
- Oversaw inventory of parts and supplies to support timely repairs and maintenance.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06-2022
Skills
- Team leadership
- Workflow optimization
- Quality assurance
- Problem solving
- Time management
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Timeline
Mechanic
Victor's Mechanic Shop
01.2024 - 07.2024
Shift Supervisor
Starbucks
06.2023 - Current
High School Diploma -
Penn Foster High School