Kevin Narvaez
Birdsboro,Pennsylvania
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Liberty Taproom
Reading, Pennsylvania
05.2023 - 08.2024
- Trained in various roles, including server, food runner, barback, and host.
- Understood the integration of various elements within a restaurant setting.
- Managed customer interactions and swiftly resolved disputes in a high-energy environment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lifeguard
Olivet Boys & Girls Club
Reading, Pennsylvania
05.2023 - 08.2023
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in the pool and surrounding areas.
- Partnered with camp counselors to safeguard all children.
- Responded to emergencies in a timely, efficient manner.
Lifeguard
AVRCC
Reading, Pennsylvania
05.2018 - 08.2022
- Maximized customer satisfaction by greeting pool patrons with courtesy, and resolving issues properly.
- Learned and maintained proficiency in first responder skills, such as First Aid and CPR, to offer individuals in distress optimal support.
- Monitored the safety of guests in and around the swimming pool.
- Taught private and group lessons to help customers become stronger swimmers.
Education
Bachelor of Science - Actuarial Science
Pennsylvania State University
University Park, PA05-2025
High School Diploma -
Exeter Township Senior High School
Reading, PA06-2021
Skills
- Problem resolution
- Exceptional customer service
- Strong work ethic
- Safe food handling
Certification
- Ramp Certified
Timeline
Server
Liberty Taproom
05.2023 - 08.2024
Lifeguard
Olivet Boys & Girls Club
05.2023 - 08.2023
Lifeguard
AVRCC
05.2018 - 08.2022
Bachelor of Science - Actuarial Science
Pennsylvania State University
High School Diploma -
Exeter Township Senior High School
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