Kevin Nesmith
Las Vegas,NV
Summary
Been in the automotive industry since 1989. Worked in various positions (writer, warranty, manager) a professional with strong background setting up and monitoring automotive service. Quickly identified maintenance and repair needs to open service orders and assign work to mechanics. Knowledgeable in automotive parts and service to provide customers with accurate cost and time estimates.
Overview
8
8
years of professional experience
Work History
Automotive Service Writer
Ford Country
Henderson , Nevada
02.2017 - 11.2021
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Inspected vehicles to determine necessary maintenance or repair needs.
- Provided cost estimates for labor and parts based on customer needs.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Managed & coordinated fleet & company vehicles repairs.
Automotive Service Writer
Friendly Ford
Las Vegas , Nevada
03.2014 - 01.2017
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Inspected vehicles to determine necessary maintenance or repair needs.
Education
Associate of Arts - Business
06-1981
High School Diploma -
05-1977
Skills
- Warranty processing
- Estimating costs
- Service Scheduling
- Status reports maintenance
- Strong Organization
- Customer service expertise
- Able to problem solve with customers
Timeline
Automotive Service Writer - Ford Country
02.2017 - 11.2021
Automotive Service Writer - Friendly Ford
03.2014 - 01.2017
Kaua’i Community College - Associate of Arts, Business
Kamehameha School - High School Diploma,
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