Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Nichols

Newark

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective issue resolution and timely vehicle repairs. Strong collaborator, adept at streamlining processes and maintaining optimal inventory levels, ensuring seamless operations and fostering trust with clients.

Overview

6
6
years of professional experience

Work History

Sales Associate

Walmart
02.2025 - 07.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Auto Technician

Walmart
06.2019 - 02.2025
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
  • Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
  • Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
  • Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
  • Established trust with clients through transparency about repair needs, costs, and potential future maintenance requirements.
  • Performed oil changes and basic maintenance on many makes and models of vehicles.

Education

Newark High School
Newark, OH
06.2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Verbal/written communication

Timeline

Sales Associate

Walmart
02.2025 - 07.2025

Auto Technician

Walmart
06.2019 - 02.2025

Newark High School

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