Kevin Nieves
6131 Linda Dr. Port Arthur,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Process Operator position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Assistant Service Manager
HEB
12.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Established positive working environment through fostering teamwork and providing support during challenging situations.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Bagger
HEB Grocery Store
08.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Applied Science - Process Operating Technology
Lamar State College - Port Arthur
Port Arthur, TX05-2025
High School Diploma -
Bob Hope School
Port Arthur, TX05-2023
Skills
- Computer Skills
- Problem Solving
- Customer Service Focus
- Staff Training and Development
- Service planning
- Bilingual (Spanish)
- Teamwork abilities
- Workplace Safety
Timeline
Assistant Service Manager
HEB
12.2023 - Current
Cashier/Bagger
HEB Grocery Store
08.2022 - 12.2023
Associate of Applied Science - Process Operating Technology
Lamar State College - Port Arthur
High School Diploma -
Bob Hope School
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