Kevin Noble
Phoenix,AZ
Summary
Accomplished Vice President of Operations at Trackman Inc, adept in strategic planning and execution, significantly increased profits through efficiency improvements. Expert in fostering client relationships and leading cross-functional teams, demonstrated exceptional organizational development and cost-saving strategies, enhancing business growth and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Trackman Inc
01.2021 - Current
- Grew Trackman Indoor Golf to 75+ mm revenue, with 29% YoY (FY: 21-23) revenue growth
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Streamlined operations by identifying inefficiencies and implementing process improvements by creating a 5-year plan for Trackman Indoor and new US HQ requirements
- New US HQ building initiatives are holding a forecast of $400k+ annual bottom-line savings
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes
- Managed 'Top 8' vendor relations – 18mm spend annually
- Account Manager for the 'Top 8' strategic and key accounts – 22mm revenue
- Reduced operational costs by optimizing resource allocation, negotiating better contracts with suppliers, and creating new product channels.
Director of Operations
Trackman Inc
02.2018 - 01.2021
- Complete operational ownership of Trackman Indoor and Range Golf
- Navigated and achieved an average of 74.5% YoY (FY:18-20) growth while increasing GM% by 12%
- Grew revenue from 10mm to 32mm
- Monitored budget and created monthly operating reports for C-Level visibility and tracking
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement
- Defined, implemented, and revised operational policies and guidelines.
Director of Customer Service
Trackman Inc
06.2016 - 02.2018
- Managed customer service for Golf and Baseball effectiveness by monitoring performance and assessing metrics
- Held a quarterly average NPS score of 66
- Built strong relationships with field operations team to support business development opportunities and improve service
- Grew Trackman Support team to 7-day week coverage time
- Implemented ZenDesk for all support and field tickets
- Streamlined call center operations for improved efficiency and reduced wait times.
Support Manager - The Americas
Trackman Inc
03.2011 - 06.2016
- Provided customer support, initial setup, and sales support. Averaging 40 calls per day.
- Built and foundation for Trackman Indoor Golf
- Created content and hosted multiple customer-facing educational seminars, which were the backbone of Trackman University
- Developed and maintained relationships with customers to enhance customer satisfaction.
Product Specialist
Ping Golf
05.2005 - 03.2011
Education
Bachelor of Science - Agricultural Business
Arizona State University
Tempe, AZ05.2011
Skills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Facilities Management
- Purchasing and planning
- Capital Spending
- Customer Relations
- Relationship Building
- Business Growth Initiatives
- Revenue Generation
- Cost Reduction
Certification
Class "A" Professional Golf Association (PGA of America) Member since 2005.
Accomplishments
- Oversaw and grew Trackman Global Operations from 1 to 120 employees.
- Supervised a team of up to 120 global staff members with 12 direct reports.
- Created and drove all operational focus for Trackman’s two largest growth and revenue segments.
Timeline
Vice President of Operations
Trackman Inc
01.2021 - Current
Director of Operations
Trackman Inc
02.2018 - 01.2021
Director of Customer Service
Trackman Inc
06.2016 - 02.2018
Support Manager - The Americas
Trackman Inc
03.2011 - 06.2016
Product Specialist
Ping Golf
05.2005 - 03.2011
Bachelor of Science - Agricultural Business
Arizona State University
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