Kevin Ou
McKinney,TX
Summary
Computer Science major with experience in customer service and transaction handling, seeking an entry-level banking role to build a foundation in technology-supported financial operations. Reliable, detail-oriented, and professional, with strong communication and problem-solving skills developed in fast-paced environments. Proven ability to manage customer inquiries accurately and efficiently, and motivated to transition into a financial institution where technical interests and operational experience can support team performance and long-term growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Panda Express
12.2023 - Current
- Provided professional customer service in a fast-paced, high-volume environment while maintaining accuracy and efficiency
- Processed numerous cash, card, and mobile transactions per shift, ensuring correct payments and balanced registers
- Followed company policies, safety guidelines, and operational procedures to support consistent and reliable service
- Communicated clearly with customers and team members to keep operations running smoothly during peak hours
- Managed multiple tasks simultaneously while maintaining attention to detail with orders and transactions
- Maintained a clean, organized workspace in compliance with company standards
- Adapted quickly to new systems, procedures, and workflow changes
- Demonstrated reliability through punctuality and consistent performance
Food & Beverage Team Member
Target
03.2023 - 12.2023
- Prepared and served food and beverages in compliance with safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with product selection and answered inquiries effectively.
- Collaborated with team members to ensure timely service during peak hours.
Education
Bachelor of Science - Computer Science
University of Texas At Dallas
Richardson, TX01.2026
Associate of Science - Computer Science
Collin College
Plano, TX05.2025
Skills
- Customer support
- Data entry
- Attention to detail
- Customer service
- Active listening
- Critical thinking
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with accuracy.
Timeline
Customer Service Representative
Panda Express
12.2023 - Current
Food & Beverage Team Member
Target
03.2023 - 12.2023
Associate of Science - Computer Science
Collin College
Bachelor of Science - Computer Science
University of Texas At Dallas