KEVIN RAMIREZ
New Caney,TX
Summary
Sales Leader with a strong track record of achieving top-tier results and developing high-performing teams in wireless retail. Consistently ranked #1 in-store, demonstrating statewide leadership and achieving monthly performance metrics of tier 4/5. Expertise in coaching new hires, driving revenue growth, and enhancing customer experience. Aiming for promotion to Assistant Manager to elevate team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Sales Representative
Verge Mobile
, Texas
01.2025 - Current
- Ranked #1 in-store consecutively, maintaining top performance without interruption
- Achieved performance metrics of 4 or 5 every single month
- Recognized as #1 Sales Representative in Texas based on sales volume and ROI
- Consistently exceeded individual sales goals across devices, accessories, and rate plans
- Delivered exceptional customer experience through needs-based selling
- Trained and coached new hires, accelerating onboarding and improving close rates
- Modeled best practices in sales execution, product knowledge, and professionalism
- Supported store leadership by setting performance standards and leading by example
- TPR T-Mobile Authorized Retailer
Service Lead / Manager
Chipotle Mexican Grill
New Caney, TX
01.2023 - 01.2025
- Promoted to Service Lead / Manager due to leadership performance and reliability
- Led daily operations ensuring food safety, quality, and customer satisfaction
- Trained crew members across all stations and shifts
- Maintained operational efficiency during high-volume periods
- Supported team engagement and accountability on the floor
- Worked extended shifts (10-12 hours) while maintaining consistent performance
Crew Member
Chipotle Mexican Grill
New Caney, TX
01.2021 - 01.2023
- Operated multiple stations including Cash, Prep, Make Table, and Landing
- Delivered fast, accurate customer service in a high-volume environment
- Supported team operations and covered shifts as needed to maintain workflow
- Maintained cleanliness, food quality, and safety standards
Crew Member
Little Caesars Pizza
Porter, TX
03.2021 - 08.2021
- Operated all stations: Cash, Prep, Make Table, and Landing
- Supported store operations during peak hours
- Covered shifts and assisted teammates to maintain workflow efficiency
Education
Bachelors Degree -
University of HoustonDowntown (UHD)
01.2027
Associate Degree - General Business
Lone Star College
01.2025
High School Diploma -
New Caney High School
01.2023
Skills
- Sales leadership and coaching
- Performance metrics (4/5 tier consistency)
- Customer experience management
- Team training and development
- KPI and ROI accountability
- Conflict resolution
- Time and task management
- Bilingual communication (English / Spanish)
Languages
- Spanish
- English
Timeline
Sales Representative
Verge Mobile
01.2025 - Current
Service Lead / Manager
Chipotle Mexican Grill
01.2023 - 01.2025
Crew Member
Little Caesars Pizza
03.2021 - 08.2021
Crew Member
Chipotle Mexican Grill
01.2021 - 01.2023
Bachelors Degree -
University of HoustonDowntown (UHD)
Associate Degree - General Business
Lone Star College
High School Diploma -
New Caney High School