Blender
Kevin Reynolds
Lerona,WV
Summary
Driven professional with a track record of enhancing efficiency and exceeding targets at Reynolds Construction Company. Skilled in database management and office administration, with a knack for fostering strong customer relationships. Demonstrated ability to improve operational procedures, achieving a significant increase in productivity. Excel in leveraging computer proficiency and interpersonal skills to deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Reynolds Construction Company
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Line Cook
Dolly's Diner
10.2023 - 02.2024
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Verified proper portion sizes to consistently attain high food quality standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Customer Service Representative
Pipestem Trading Post
01.2022 - 10.2023
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Store Manager
A+ Rentals
03.2022 - 12.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Minimized outstanding payments and supervised repossession of products
- Made outbound Collection phone calls daily to collect payments, schedule deliveries, and agreeable payment plans
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
Customer Service Representative
IBEX Global
03.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Insurance Agent
American Income Life Insurance Company
10.2019 - 08.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Developed and implemented promotional strategies to increase customer base.
- Identified and solicited sales prospects in agency databases.
- Collected premiums on or before effective date of coverage.
- Negotiated contracts and terms of sale with potential customers.
Remodel Associate
Wal-Mart Supercenter
10.2019 - 03.2020
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
- Provided labor support to carpenters, masons and other skilled trades.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Worked on sites, installing roofs and other exterior components.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Developed strong communication and organizational skills through working on group projects.
Call Center Customer Service Representative
DISH
06.2018 - 09.2019
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Member
Kroger
02.2017 - 01.2018
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
Education
No Degree - General Education
New River Community And Technical College
Princeton, WV12.2024
Skills
- Data Entry
- Expense Reporting
- Filing
- Information Security
- Spreadsheet Management
- Document Control
- Calendar Management
- Appointment Scheduling
- Database Management
- Mail handling
- Office Administration
- Bookkeeping
- Invoice Processing
- Credit and collections
- Labor Relations
- Microsoft Office Suite
- Proofreading
- Computer Proficiency
- Accounting Support
- Computer Skills
- Internet Research
- Quickbooks
- Billing and coding
Software
Microsoft Office Suite
General Computer Skill
Technical Troubleshooting
Timeline
Administrative Assistant
Reynolds Construction Company
02.2024 - Current
Line Cook
Dolly's Diner
10.2023 - 02.2024
Store Manager
A+ Rentals
03.2022 - 12.2022
Customer Service Representative
Pipestem Trading Post
01.2022 - 10.2023
Customer Service Representative
IBEX Global
03.2021 - 02.2022
Insurance Agent
American Income Life Insurance Company
10.2019 - 08.2020
Remodel Associate
Wal-Mart Supercenter
10.2019 - 03.2020
Call Center Customer Service Representative
DISH
06.2018 - 09.2019
Team Member
Kroger
02.2017 - 01.2018
No Degree - General Education
New River Community And Technical College
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