Kevin Rodriguez
Houston,TX
Summary
Reliable professional with background in financial transactions. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Retail Banker
Woodforest Bank
Houston, Texas
09.2024 - Current
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Conducted financial reviews for customers in order to identify additional products or services that could benefit them.
- Fulfilled diverse duties to provide customer service, operate teller drawer, balance and replenish ATMs, maintain accounts and open new accounts.
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
Bank Teller
PNC Bank
Houston, Texas
04.2023 - 08.2024
- Built and maintained client relationships through quality, personalized interactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cross selling bank products such as savings accounts and credit cards to existing clients.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Associate Banker
JPMorgan Chase
Houston, Texas
06.2018 - 03.2023
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Established strong relationships with customers to increase customer loyalty.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
Education
High School Diploma -
Alief Hastings High School
Houston, Texas06-2013
Skills
- Relationship building
- Cash handling proficiency
- Bank product sales
- Teamwork
- Customer satisfaction measurement
- Customer service
Timeline
Retail Banker
Woodforest Bank
09.2024 - Current
Bank Teller
PNC Bank
04.2023 - 08.2024
Associate Banker
JPMorgan Chase
06.2018 - 03.2023
High School Diploma -
Alief Hastings High School