Kevin Rowland
Escape Tuscaloosa
TUSCALOOSA,AL
4
years of professional experience
Dedicated customer service professional skilled in enhancing customer experiences and teamwork. Proven ability to manage diverse tasks in fast-paced environments, ensuring high satisfaction and retention rates. I have a varied background in education and have worked in different fields, so I love to learn new things and am willing to grow in the workplace.
Work History
Customer Service
1 Year 6 Months- Delivered excellent customer service, addressing questions and concerns our customers would have
- storage management and customer service.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Managed customer's experience in our "escape games"
- Would act and roleplay for customer's to enhance their experience as player's
Kitchen Hand/Food Preparation Worker
11 Months- Prepared ingredients for our chicken salads and sandwiches, ensuring freshness and quality compliance.
- Assisted in maintaining the cleanliness and organization of kitchen workstations and equipment.
- Operated kitchen machinery, including slicers and mixers, adhering to safety protocols.
- Assisted in maintaining cleanliness and organization of kitchen workstations and equipment.
Pest Control Technician
7 Months- Applied various pest control methods, ensuring compliance with safety regulations and industry standards.
- Conducted thorough inspections to identify pest issues and recommend appropriate treatment plans.
- Educated clients on pest prevention techniques and maintenance practices to enhance satisfaction and results.
- Maintained detailed records of service visits, treatments, and customer interactions for accurate reporting.
Food Service Worker
1 Year- Delivered food orders promptly to ensure customer satisfaction and dining efficiency.
- Collaborated with kitchen staff to streamline order preparation and reduce wait times.
- Trained new runners on operational procedures and best practices for efficient service.
- Would check on customers to ensure that their needs were satisfied
Stage Hand
6 Months- Would assist in setting up audio and lighting equipment for live events, ensuring optimal performance and reliability.
- Collaborated with production teams to set up stages, enhancing workflow efficiency during event preparation.
- Maintained inventory of stage props and equipment, contributing to organized operations and quick access during shows.
- Provided on-site support for technical rehearsals, assisting in troubleshooting issues to ensure seamless performances.
Education
Audio Engineering - Audio Engineering
Basic SMAW & Oxy / Fuel Cutting - Stick Welding
High School Diploma
Skills
Effective customer service
Customer support
Conflict resolution
Team collaboration
Diverse educational background
Timeline
Customer Service
Escape Tuscaloosa
02.2025 - CurrentRead More
Kitchen Hand/Food Preparation Worker
Chicken Salad Chick
02.2025 - 01.2026Read More
Pest Control Technician
Bama Exterminating
02.2024 - 09.2024Read More
Food Service Worker
Mojo's Tacos
01.2023 - 01.2024Read More
Stage Hand
Eat My Beats
06.2022 - 12.2022Read More
National Welding Academy
Basic SMAW & Oxy / Fuel Cutting from Stick Welding
Read More
Dark Horse Institute
Audio Engineering from Audio Engineering
Read More
American Christian Academy
High School Diploma
Read More