Kevin Santacruz
TX
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in managing various projects and customer support. Responsible, punctual and productive when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Operations Associate
THRUST FLIGHT
04.2024 - Current
- Manage fleet of 30 aircraft, optimizing daily flight operations through effective dispatch and resource management
- Compile data for Operations managers to achieve budgetary targets
- Innovate and refine operational protocols to align with overarching company objectives set by leadership
- Oversee timely and accurate completion of invoicing and data entry duties to uphold organizational efficiency
Production Estimator
SPR PACKAGING
11.2020 - 12.2023
- Produced estimates for sales quotes, resulting in 5 new product lines and increased market share within the flexible packaging industry
- Analyzed product data to transform would-be scrap into $300K of sold product
- Developed standard operating procedures for new markets and products
- Conducted internal audits to review processes and improve quality standards, improving customer satisfaction
Inside Sales Manager
SB&W
06.2017 - 11.2020
- Managed $7M in contracts of custom manufactured parts, overseeing global supply chains and fostering repeat business
- Achieved $1.5M in new sales through effective quoting and contract negotiations with suppliers
- Increased margin by 3% through strategic pricing based on market trends
- Utilized forecasting and market data to influence customer purchasing decisions
Assistant Sales Manager
DENKA CORP
01.2015 - 12.2016
- Managed both brands of the world's largest producer of chlorprene rubber
- Leveraged product data to generate leads, driving $500K in new sales
- Achieved 100% customer retention rate during complex M&A activities
- Partnered with Japanese expats and distributors to develop and expand AMER markets
Education
Bachelor of Arts (B.A.) in International Studies -
Trinity College
Skills
- Customer Service
- CRM Software
- Relationship Building
- Process Improvements
- Multitasking
- Stakeholder Management
Timeline
Operations Associate
THRUST FLIGHT
04.2024 - Current
Production Estimator
SPR PACKAGING
11.2020 - 12.2023
Inside Sales Manager
SB&W
06.2017 - 11.2020
Assistant Sales Manager
DENKA CORP
01.2015 - 12.2016
Bachelor of Arts (B.A.) in International Studies -
Trinity College
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