Kevin Santos
Linden,NJ
Summary
Proven Operations Manager with a track record of enhancing productivity and fostering professional growth at Service Tire Truck Centers. Leveraged strong organizational skills and a professional demeanor to drive improvements and maintain high performance standards. Known for dependability and a meticulous approach to equipment care, consistently achieving and surpassing goals.
Overview
22
22
years of professional experience
Work History
Operations Manager
Service Tire Truck Centers
04.2010 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed and maintained relationships with external vendors and suppliers.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant
GeeVee Trucking Inc.
09.2019 - 05.2022
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Directed dispatching, routing, and tracking of 23 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
- Championed a culture of continuous improvement within the maintenance department, fostering an environment where team members were encouraged to share ideas and collaborate on innovative solutions.
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Participated in cross-functional teams supporting company-wide projects that impacted fleet operations or required input from the maintenance department.
- Evaluated new tools, equipment, software applications for potential integration into existing processes to optimize efficiency across all facets of fleet management operations.
Operations Manager
Perth Amboy Tire Inc
06.2003 - 04.2010
Education
Diploma -
Manalapan High School
Englishtown, NJ06.2003
Skills
Timely Attendance
Diligent Worker
Dependable
Professional
Care for equipment
Class B CDL
3 years tri-axle dump truck experience
Timeline
Administrative Assistant
GeeVee Trucking Inc.
09.2019 - 05.2022
Operations Manager
Service Tire Truck Centers
04.2010 - Current
Operations Manager
Perth Amboy Tire Inc
06.2003 - 04.2010
Diploma -
Manalapan High School
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