Kevin Savage
Canton,MI
Summary
Dynamic leader with expertise in operational management and customer service excellence. At ABA Impounds Inc, streamlined vehicle retrieval processes, enhancing efficiency by 20%. Proven track record in compliance adherence and team leadership, driving process optimization and staff training. Adept at resource allocation and safety protocols, ensuring top-tier service delivery and client satisfaction.
Overview
24
24
years of professional experience
Work History
Owner
ABA Impounds Inc
Detroit, MI
06.2014 - 07.2024
- Managed daily operations of impound services, ensuring compliance with local regulations.
- Developed and implemented streamlined processes for vehicle retrieval and documentation.
- Oversaw scheduling and allocation of resources to maximize operational efficiency.
- Trained staff on safety protocols and customer service best practices.
Manager
J&C Recovery
Detroit, MI
01.2010 - 06.2014
- Coordinated recovery operations, ensuring compliance with safety protocols and industry standards.
- Developed strategies to optimize recovery processes, improving overall efficiency and client satisfaction.
- Managed team performance through regular training sessions and feedback mechanisms.
- Analyzed operational data to identify trends, leading to informed decision-making for process enhancements.
Driver
J&C Recovery
Detroit, MI
10.2000 - 06.2014
- Operated various recovery vehicles following safety protocols and regulations.
- Conducted thorough vehicle inspections to ensure optimal performance and safety compliance.
- Assisted in loading and unloading vehicles, maintaining organization and efficiency during operations.
- Communicated effectively with customers regarding service timelines and vehicle status updates.
Education
High School Diploma -
Kettering High School
Detroit, MISkills
Operational management
Process optimization
Resource allocation
Compliance adherence
Staff training
Customer service excellence
Team leadership
Safety protocols
Vehicle inspections
Scheduling efficiency
Impound services management
Small business operations
Staff management
Staff hiring
Hiring and staffing
Timeline
Owner
ABA Impounds Inc
06.2014 - 07.2024
Manager
J&C Recovery
01.2010 - 06.2014
Driver
J&C Recovery
10.2000 - 06.2014
High School Diploma -
Kettering High School