Kevin Scott
Caldwell
Summary
Results-driven with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
10
10
years of professional experience
Work History
District Manager
Overstock Furniture & Mattress
Russellville
08.2018 - 02.2025
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Identified opportunities for process improvement across multiple locations within the district.
- Oversaw regional and local sales managers and staff.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Monitored and maintained warehouse inventory accuracy to via computerized inventory control system.
- Conducted inventory observations and reconciliations to verify the accuracy of inventory records.
- Discussed financing options, pricing and current promotional offers.
- Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
- Developed strong relationships with customers to encourage repeat business and referrals.
- Analyzed weekly sales reports to determine areas for improvement.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Tracked progress towards achieving business objectives related to the provision of financial services.
- Assisted with financial services to optimize sales and maintain strong customer relationships.
- Provided guidance and support to customers on accounts and financial services.
- Trained new employees in product knowledge and customer service procedures.
- Assisted customers in locating products and providing product knowledge.
- Used product knowledge to assist and suggest products to customers.
- Provided product knowledge to customers regarding materials, designs, colors.
- Used judgment and initiative in handling confidential matters and requests.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored inventory levels and placed orders when needed.
Assistant Manager
Verizon
College Station
07.2017 - 08.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided feedback on ways to improve processes related to phone sales operations.
- Adhered to company policies and procedures while handling customer inquiries.
- Collaborated with new customers to give details about company offerings.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Offered advice on how to use the product effectively for maximum benefit.
- Provided accurate pricing information on products or services requested by customers.
- Cross-sold additional products and services to purchasing customers.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Opened and closed store, set up registers and secured cash.
- Taught new associates sales tactics and performance improvement techniques.
- Monitored sales performance against targets and identified areas of improvement.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Assisted in pre-screening of job applicants, conducting interviews and shift scheduling.
Sales Representative
Rivertown Toyota
Columbus
06.2016 - 05.2017
- Advised clients on warranties, service plans, and additional products offered by dealership.
- Prepared merchandise for purchase or rental.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Described merchandise and explained use, operation and care.
- Participated in training sessions on product knowledge, sales techniques, customer service practices.
- Negotiated prices with customers to reach mutually beneficial agreements.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained up-to-date familiarity with financing options available for customers.
- Consistently exceeded quotas by pursuing and closing sales.
- Assisted customers in completing paperwork for purchase transactions.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Demonstrated knowledge of all makes and models of vehicles in the showroom.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
Sales Representative - General Manager
Military R&R Solutions, Inc.
Columbus
02.2015 - 05.2016
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Assisted customers in selecting appropriate vacation packages for their needs.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Greeted customers and provided them with product information.
- Resolved customer complaints in a timely manner.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Trained new employees on product knowledge, customer service policies and procedures.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
Education
High School Diploma -
Madisonville High School
Madisonville, TX05-2012
Skills
- Sales management
- Inventory management
- Revenue analysis
- Customer service
- Team development
- Process improvement
- Warehouse operations
- Strategic planning
- Relationship building
- Training and coaching
- Complaints resolution
- Policy communication
- Professionalism
- Staff training and development
- Adaptability and flexibility
- Sales operations
- Sales targeting
- Team motivation
- Supervisory skills
- Remodeling
Timeline
District Manager
Overstock Furniture & Mattress
08.2018 - 02.2025
Assistant Manager
Verizon
07.2017 - 08.2018
Sales Representative
Rivertown Toyota
06.2016 - 05.2017
Sales Representative - General Manager
Military R&R Solutions, Inc.
02.2015 - 05.2016
High School Diploma -
Madisonville High School